Director Service Design & Improvement - Alfred Healthicon-resource-website icon-resource-website
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Director Service Design & Improvement

LocationAlfred Health
Work TypeFull time
Positions1 Position
Job no: 70134
Category: Management and Executive, Management

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

  • Permanent Full Time, 1.0 EFT
  • Managers and Administrative Worker Grade 8 ($180k - $195k) + Superannuation
  • Great Staff Benefits, Including 5 Weeks Annual Leave & Salary Packaging
  • Located at The Alfred

About the role

The Director Service Design and Improvement is a senior leader at Alfred Health, working collaboratively inside and outside of the organisation to support the design and delivery of contemporary, seamless and integrated healthcare experiences. The Director is responsible for translating strategic objectives into feasible projects that iteratively help work towards Alfred Health’s ambitions. The role is also responsible for driving a culture of continuous improvement throughout the organisation through learning, coaching and systems, ensuring employees are empowered and have the tools and skills to improve service delivery and patient care. The role provides leadership and oversight for the management of the hub (Alfred Health’s innovation centre), simulation centre and library. This is an incredibly exciting leadership role that the incumbent will be able to shape and drive the future of innovative healthcare. The role will work closely with senior executives across the organisation to orchestrate great services experiences for both patients and employees.

Skills and Qualifications 


  • Tertiary qualification or equivalent experience in a relevant field.
  • Experience leading complex strategic service design projects and change programs
  • Strong leadership experience and ability to manage large high performing teams
  • Experience working with diverse stakeholders and collaborating with people from different levels and roles.
  • Systems thinking mindset and an ability to respond to persistent and entrenched problems in healthcare by challenging the status quo.
  • Strong project management skills and ability to lead a complex program of work
  • Service design, systems thinking, co-design and improvement knowledge and skills
  • Deep commitment to patient centred care and partnering with consumers.
  • Strategic and analytical skill.
  • Organised, efficient, and adaptable.


  • Experience working in a health environment or health projects


  • Salary Packaging & Novated Leasing through Maxxia.
  • Flexible Heath Insurance coverage through HCF Health Insurance
  • On-site car & bike parking opportunities, Deducted Pre-Tax!!
  • Fantastic onsite fitness facilities at The Alfred through ProSport Health and Fitness.
  • Child Care Services at The Alfred managed by KU Children’s Services

If applicable, specify specific requirements that you require in the cover letter or CV.

Any queries please contact Laura Wilkinson, Chief Experience Officer on 0412 952 872 or [email protected]

Applications Close: 11pm AEST, Wednesday 24th July 2024

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Minister's Covid-19 Mandatory Vaccination Order, all Alfred Health employees are required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption. Furthermore, in accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.