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Consumer Consultant

  • LocationAlfred Health
  • Work TypePart Time - Fixed Term
  • Positions2 Positions
  • Job no: 60876
  • Category: Allied Health and Medical Science, Other Allied Health / Medical Science

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

Cosumer Consultant – Statewide Specialist Women’s Mental Health Unit - SWMHU

  • Ongoing Position
  • Part-Time - 0.8 EFT
  • Lived Experience Worker - Level 3 Year 4 (MP39) to Level 5 Year 2 (MP45) - dependent upon experience
  • Location: Alfred Health

About Us

Alfred Health is the main provider of health services to people in the inner southeast suburbs of Melbourne and is also a major provider of specialist services to people across Victoria. The Health Service operates three outstanding facilities: The Alfred, Caulfield and Sandringham. 

AMAH has a mental health service and planning responsibility for residents of inner south-eastern metropolitan Melbourne. We care for people with severe and complex mental illness and psychological distress seeking specialist mental health & addiction treatment, care, and support. We are committed to implementing the reform agenda established by the Victorian government following the Royal Commission into Victoria’s Mental Health System. 

About the Role

This is an exciting opportunity for a person with lived experience of mental health challenges, service use, periods of healing/personal recovery to use their lived expertise to contribute to change within the delivery of mental health services and be involved in the leadership influencing the design and delivery of a new and innovative service model for women.

The role will be an important component of the multidisciplinary leadership of the centre working in partnership with the Director, Nurse Unit Manager and Consumer Consultant

  • Educate – lead and co-produce the orientation and training of staff in the SWMH Centre to ensure an understanding of the value and contribution of the Consumer Lived Experience workforce.
  • Engage with the organisations involved in this service to better understand the uniqueness and value of the Consumer Lived Experience workforce.
  • Establish – support consumer participation, representation and feedback including the development of outcome measures that can guide research and understanding of how the Consumer Lived Experience workforce influences the delivery of care and outcomes for individuals utilising the service to improve the safety and quality of service provision.
  • Assist with recruitment and to ensure that there are appropriate supports for the Consumer Lived Experience workforce within the Centre including provision of discipline specific supervision, mentoring and leadership.

The SWMHU is an innovative project being developed in response to the Royal Commission recommendations for partnerships between the public and private sector, and the need for gender segregation and sexually safe units.  

We recognise that women experiencing mental ill-health have specific needs that differ from their male counterparts that require tailored treatment and support. 

Our 30-bed facility located at Albert Road Clinic Hub will be run in partnership with Ramsay Health, Alfred Health. 

The unit will provide a state-wide comprehensive specialist service for women and those who identify as women experiencing severe mental ill-health and trauma. Our care will be trauma informed and wellness focused. 

You can read more about the SWMHC here [ABC Article] and here (Premier announcement).  

About You

Our preferred candidate must possess the following experience and attributes: 

  • Have obtained or are willing to work to obtain within 12 months
  • Certificate IV in Peer Work or Certificate IV in Mental Health; or
  • Intentional Peer Support (IPS) 5 day and/or advanced training.
  • Must have experience working as a consumer consultant providing input into clinical governance meetings, supervision and mentoring of the consumer peer workforce and delivery of education and training.

Enquiries: Jennifer Babb, Director Statewide Specialist Women’s Mental Health Unit Alfred Mental and Addiction Health via email

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

All Alfred Health employees are required to be vaccinated against COVID-19 and Influenza with a TGA approved vaccine and must provide evidence of their vaccination status. This is in accordance with the Victorian Minister of Health’s Mandatory Vaccination Orders for COVID-19 and legislated requirement for influenza vaccination.