Category: Technical and Support, Information & Communication Technology
Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory, to inpatient and home and community based services.
12 Month Fixed Term position
Full-time : 80 hours per fortnight including an ADO
Classification code : HS2
Alfred health locations
Excellent IT opportunities available to join a world renowned, public health organisation, Alfred Health, in Melbourne.
Alfred Health is one of the world leaders in its field and is extremely dependent on its information systems to support its daily operations. The organisation is very keen to be innovative and progressive in its application of technology to support the various areas of its business and in particular the patient journey.
The infrastructure comprises approximately 5000 workstations, a WAN, connecting a number of hospitals, remote clinics, and multiple data centres with enterprise servers. The applications range from clinical, service delivery, administrative to commercial and business.
The ITS department is responsible for supporting this infrastructure and is looking for a Engineer Desktop Support with strong technical and management skills who is eager to develop upon their current professional knowledge base to join the Service Delivery Team. The primary activities include the following:
Provide level 1 & 2 desktop support to all Alfred Health Staff
Provide high quality and quick resolution of computer problems (via phone or onsite), while maintaining a high level of communication with customers and the Service Delivery Team Leader
Create and maintain appropriate documentation Actively work on achieving Service Delivery Team’s KPI targets
Reconfigure, update and upgrade equipment as required
Ensure stakeholders are kept informed of progress on requests and problem resolution
Check and action emailed Help Desk service requests
Contact Service Delivery Team Leader when urgent request are logged or when complaints are received
Manage HEAT calling logging system job queues
Participate in the on-call roster and activity
Applicants must have hands on experience in supporting Windows 7/10, relational databases (e.g. MS Access 2010 (and above) or MS SQL 2008 (and above), with good understanding of Windows user profiles, installation and troubleshooting of PCs, Laptops and Printers. Knowledge of TCP/IP Protocol, Microsoft Outlook 2010/365 and Microsoft Office 2010/365 will be required. Experience with setting up and use of desktop accessories such as; iPhone/iPAD, Scanners and Wireless Networking would be preferred.
Easy public transport access and discounted staff car parking
All queries to Yann Pasnin 9076 0343
Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.