Renal Patient Navigator

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. On 1 January 2026, Alfred Health will come together with Kooweerup Regional Health Service, Peninsula Health, Bass Coast Health and Gippsland Southern Health Service to create Bayside Health, a newly merged health service with more than 22,000 employees caring for a community of over 1.2 million Victorians. The new health service will provide people with the best possible care with services that support them throughout their lives. The merger will also strengthen our workforce, providing new training, education and career opportunities. Subject to final approval on 1 January 2026, all employees from the five health services will transfer to Bayside Health.

• Permanent Appointment
• Full time – 80hrs per fortnight
• Renal Patient Navigator (HS2)
• Great Staff Benefits!

About us

Alfred Health Renal Service provides comprehensive renal care across inpatient, outpatient, and community settings, including dialysis and transplantation. Services span acute and chronic kidney disease and are delivered through multiple sites, including Caulfield, Sandringham, and partner locations like Peninsula Health. Dialysis options include in-centre, home, and satellite units, and transplant services cover deceased, live donor, and multi-organ transplants.

About the role

The Renal Patient Navigator is a vital member of the multidisciplinary renal care team and serves as the primary point of contact for patients, carers, and community referrers. The role supports smooth and timely patient flow through the renal service by coordinating access to care and managing all related inquiries, including appointment scheduling, changes, and clarifications. When clinical input is required, the Navigator ensures patients are promptly connected with the appropriate healthcare professionals.

Working closely with patients, carers, and clinical teams, the Navigator coordinates care pathways to ensure patients receive the right care at the right time and place. This includes managing diagnostics, treatment, and review appointments, optimising scheduling to reduce patient burden by coordinating multiple appointments or offering telehealth options when suitable.

The role also provides essential administrative support to the renal team, including the registration and processing of nursing encounters, off-site clinics, and multidisciplinary team meetings (MDMs). The Navigator ensures accurate preparation and documentation of patient information to support efficient and effective care delivery.

Experience and Qualifications Required

Essential

• Previous health service administration experience
• Strong customer service skills, able to communicate effectively and respectfully with patients and staff
• Demonstrated skills in the use of IT systems, preferably in a health care setting e.g. EMR, IPM, VINAH reporting
• Medical terminology training (desirable)

Staff Benefits

• Salary packaging & novated leasing through Maxxia
• Flexible health insurance coverage through HCF Health Insurance
• Onsite car and bike parking opportunities, deducted pre-tax!! (subject to availability)
• Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness
• Childcare services at The Alfred managed by KU Children’s Services

If applicable, please specify specific requirements that you require in your cover letter or CV.

For enquiries regarding this position, please contact Maria Safe, Renal Operations Manager on  0429 962 617 or at [email protected].

Applications close 11pm AEST, Monday 15th December 2025.

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au