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Administration Officer (Patient Services Centre)

LocationThe Alfred
Work TypeFull Time - Fixed Term
Positions1 Position
Job no: 69399
Category: Administration, Administration & Office Support
  • Fixed Term - 12 Month MAT Leave Appointment, 80 Hours + ADO
  • Managers and Administrative Worker Grade 2 ($66k - $72K)
  • Located at Alfred Health, 5 Weeks Annual Leave, Salary Packaging & Novated Leasing.

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

  • Fixed Term - 12 Month MAT Leave Cover, Full Time 80 Hours + ADO
  • Managers and Administrative Worker Grade 2 ($66k - $72K)
  • Located at Alfred Health, 5 Weeks Annual Leave, Salary Packaging & Novated Leasing

About The Role

This position reports to the Administration Supervisor of the Patient Service Centre. The administration officer will effectively and efficiently perform a range of administrative, reception and clerical tasks to support and assist the day to day function of the clinics and health service. The role is responsible for ensuring that the service provides best customer outcomes and meets both internal and external, including government, reporting requirements. The administration officer ensures that an approachable, responsive and professional service is provided to patients, carers and health professionals. Responsibilities may include reception, patient enquiries, clinic preparation, electronic appointment scheduling, referral management, and telephone support and data entry.

Skills & Experience

You will be reliable, professional and have an eye for detail. You will also have:

  • Highly developed communication skills – written and verbal
  • Demonstrate willingness to support team members
  • Demonstrate commitment to a team focused approach to duties
  • Proficient understanding of both ESIS and ESAP policies and guidelines.
  • Experinced in recruitment, orientation, training and training plans
  • Annual evaluations of administrative staff and performance improvement plans
  • Department planning and projects and deployment of new workflows and proposals
  • Proficient in conflict resolution and HR engagement and procedures
  • Proven problem solving, analytical and time management skills when dealing with detailed information on a large scale
  • High level computer literacy including IPM and Cerner
  • Demonstrated ability to manage multiple issues in a calm and considered manner
  • Motivated and enthusiastic with a positive attitude toward work and colleagues
  • The willingness to participate and contribute to a learning environment


  • Salary Packaging & Novated Leasing through Maxxia

  • Flexible Heath Insurance coverage through HCF Health Insurance 

  • On-site car & bike parking opportunities, Deducted Pre-Tax!! 

  • Fantastic onsite fitness facilities at The Alfred through ProSport Health and Fitness.  

  • Child Care Services at The Alfred managed by KU Children’s Services 

For more information on the role please download the attached Position Description

Enquiries: Amanda Burvill 0451 148 718 or Rona Rinosa 0419639983

Applications Close: 11pm AEST, Friday 24th April 2024

To apply: Please click on the APPLY FOR THIS JOB button

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Minister's Covid-19 Mandatory Vaccination Order, all Alfred Health employees are required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption. Furthermore, in accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.