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Client Services Officer - Medical Administration

  • LocationMelbourne Sexual Health Centre
  • Work TypePart time
  • Positions1 Position
  • Job no: 65858
  • Category: Administration, Administration & Office Support

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.



  • Permanent role

  • Part-Time – 64 hours per fortnight

  • Classification code – Grade 1 Administrator

  • Melbourne Sexual Health Centre location

  • Staff benefits


The Department

Melbourne Sexual Health Centre is a busy Monday to Friday walk in and wait clinic for people from all walks of life needing screening, treatment and clinical management of sexually transmissible infections. We are looking for an experienced, reliable, enthusiastic, motivated and well-organised person to join our team based at Carlton.

The Role

 A Client Service Officer at Melbourne Sexual Health Centre provides a full range of administrative services to support the clinical team and the clients attending for care. The Client Services role encompasses reception, appointments,switchboard,  data entry, medical records management, client communication, billing and providing administrative support to clinical and research staff within the Centre. The Administration Team hours of work are Monday – Friday 8.30 a.m. to 5.30 p.m. 

Skills Required

  • Computer literate, with the ability to learn new software programs

  • Excellent customer service skills

  • Demonstrated ability to deal empathetically with clients from varied backgrounds, open minded, non-judgemental and flexible attitude

  • Demonstrated ability to understand and uphold the principles of confidentiality in a highly sensitive environment

  • Demonstrated ability to communicate effectively to staff and clients alike

  • High level attention to detail

Qualifications/Experience Required

  • Demonstrated successful face to face client/ patient/ customer service experience

  • Prior successful experience in providing reception and administrative support functions in a health care setting


•    Excellent professional development opportunities
•    Salary packaging/ Novated leasing
•    Easy public transport access and Staff car parking


Enquiries: Alison Levey Telephone (03) 9341 6203

See position description for more details 

Applications close Sunday, 1st October 2023


Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Minister's Covid-19 Mandatory Vaccination Order, all Alfred Health employees are required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption. Furthermore, in accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.