Disability Liaison Officer Stream Leader (Rapid Response) - Alfred Healthicon-resource-website icon-resource-website
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Disability Liaison Officer Stream Leader (Rapid Response)

  • LocationThe Alfred
  • Work TypeFull Time - Fixed Term
  • Positions1 Position
  • Applications Close AtClosed 3 days ago
    Never published
  • Job no: 58523
  • Category: Administration, Administration & Office Support

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.


  • Full-time and/or Part-time vacancies available – please note that available vacancies will be dependent on hours allocated to selected candidates
  • 7-day/week operational requirements between the hours of 8am and 6pm where rostered including on call out of hours
  • Role suited to applicants with clinical experience providing communication, sensory and/or behaviour support e.g. Speech Pathologist, Occupational Therapist, Behaviour Support Practitioner, Nurse with Learning Disabilities training, Transdisciplinary Key Worker
  • Fixed-Term for 12 months
  • HS4 Classification with an above award payment ($96,205 - $109,917 per annum at full-time)
  • Alfred Hospital Location – Alfred Emergency and wards
  • Staff benefits


The Department

The Allied Health Program at Alfred Health comprises a number of Allied Health disciplines that provide patient-centred care across all clinical programs that operate at Alfred Health.  Allied Health disciplines provide care that optimises physical, psychosocial, communication and cognitive functioning.  To ensure that the allied health workforce is fit for purpose, a robust governance structure provides oversight of staff and student education, research, workforce innovation and quality and safety.


SPEAK Project

The SPEAK (Specialist Education And Knowledge) Project was established following Alfred Health’s receipt of a 3-year Information, Linkages and Capacity (ILC) Building Program grant managed by the Department of Social Services.  The aim of the SPEAK Project is to build capability in the health workforce and improve processes to meet the healthcare needs of people with disability, particularly those with intellectual disability, communication disability/communication support needs and those who are autistic. The project will:

  1. Test a rapid-response secondary consultation model, focusing on the emergency department, acute hospital and acute mental health services at The Alfred Hospital with telehealth support to South West Healthcare.
  2.  Provide evidence-based staff training
  3. Develop improved consumer feedback processes to amplify the voice of people with disabilities.
  4. Improve the range of resources and strengthen processes to improve communication between healthcare staff and people with disabilities.
  5. Develop data systems to proactively identify, plan and support people with disabilities to maximise outcomes and improve safety.


The Role

The Disability Liaison Officer (DLO) Stream Leader (Rapid Response) will have a passion for improving healthcare accessibility and health outcomes for people with lived experience of autism, intellectual disability and communication disability.  They will support the expansion of the Disability Liaison Service through involvement in both clinical service provision, provide leadership to members of the team, and support service development in line with SPEAK Project objectives.


Under supervision of the Allied Health Team Lead – Disability Liaison and with support from the Allied Health Team Lead – Emergency, the successful incumbent will use their knowledge and skills in communication, sensory and behavioural support, along with an understanding of the demands of health and disability services, to deliver rapid response secondary consult services to patients in a fast-paced hospital setting.  This will involve working with patients, their support people and health service staff both in person and via telehealth to South West Healthcare. The role requires clinical leadership, staff supervision and coaching within the Disability Liaison Service.


The incumbent will also contribute to service design and development activities and reporting requirements of the SPEAK Project under supervision of the SPEAK and Vulnerable Person Project Consultant.  These activities may include planning; co-design with consumers with lived experience of disability; promotion of the service to staff and the community; implementation; data collection in line with the SPEAK Project evaluation, and ongoing review and development of the service within Alfred Health. 


The role will suit someone with experience or understanding of intersectional identities, including LGBTIQ+, Aboriginal and CALD people with disability; and understanding of challenges delivering care in rural and regional areas.


Skills/Qualifications Required

  • Tertiary qualification in nursing or an allied health discipline. Consideration will be given to applicants who have degree qualifications in disability or education with appropriate knowledge, skills and healthcare employment experience.
  • Knowledge and at least 5 years’ experience in supporting people with disabilities including autism, intellectual disability and communication disability in health, disability and/or education settings.
  • Demonstrated competency in designing and/or implementing communication, sensory and positive behaviour supports in line with best practice.
  • Understanding of the challenges faced by people with disability accessing health services.
  • A comprehensive knowledge of the range of generic and specialist service options available to support referrals and service access for patients with a disability.
  • Experience with assessment, carer/support planning, resource development, maintaining patient related documentation, and training of staff and support people.
  • Experience designing, implementing and reviewing services or programs in an interdisciplinary service environment.
  • The ability to deal appropriately with a broad range of internal and external stakeholders using excellent written and oral communication skills.
  • The ability to collaborate, partner and share skills to bring people together across the health service to deliver positive outcomes for patients with a disability and their support people.
  • Demonstrated strength to be self-directed, independent and complete tasks with minimal direction and supervision.
  • The ability to problem-solve and prioritise rapidly in a fast-paced environment.
  • Demonstrated experience in delivering staff supervision and mentoring.


Staff Benefits

  • You will be working with people who want to make the health service more accessible for people with disability
  • Provision of workplace adjustments and supports as required
  • Salary packaging and Novated leasing
  • Discounted Health Insurance
  • Staff Carparking (subject to availability)


The Recruitment Process

  • Applicants with lived experience of disability are encouraged to apply.  All candidates identifying with a disability who meet the essential recruitment criteria will be shortlisted for interview.
  • Applicants are advised to submit a current CV and cover letter, ensuring that the essential and desirable selection criteria are addressed as part of the application. Please also advise the days of the week available to work and when you can start.

 You are welcome to call us to talk about how you want to apply and find out more information about the role.

  • Let us know if you need any support or changes made to the way you apply (e.g., submission of application or interview process if shortlisted for interview). We understand that not everyone is comfortable applying or interviewing for a role, in the same way, all the time.


For enquiries, please contact: Janine Standen, SPEAK and Vulnerable Person Project Consultant on 0428 028 405 or Lauren Maher, Allied Health Team Lead – Disability Liaison on 0400 732 172


Applications close Sunday, 14th August 2022


Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

All Alfred Health employees are required to be vaccinated against COVID-19 and Influenza with a TGA approved vaccine and must provide evidence of their vaccination status. This is in accordance with the Victorian Minister of Health’s Mandatory Vaccination Orders for COVID-19 and legislated requirement for influenza vaccination.    

Website: www.alfredhealth.org.au

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  • Closed 3 days ago - 14 Aug 2022