Product Owner - Digital Patient Experience - Alfred Healthicon-resource-website icon-resource-website

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Product Owner - Digital Patient Experience

  • LocationAlfred Health
  • Work TypeFull time
  • Positions1 Position
  • Applications Close AtCloses in 16 days
    Published on 24 Jun 2022
  • Job no: 56308
  • Category: Administration, Administration & Office Support

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.


  • Full-Time Position
  • 80 Hours per fortnight
  • Great staff benefits


The Department

The Digital Health Division is responsible for enabling clinical staff to deliver timely, quality care to our patients and carers through innovative use of information technologies, and through strategic management of information and data across the organisation.


The Role

Our Digital Patient Experience Product Owner is a unique position, sitting at the intersection of business, technology and the customer, and often has to represent all three at different times, or all at once. This is a highly collaborative position and the Product Owner is responsible for the appropriate co-ordination and communication within Digital Health departments and across the organisation. The position will have a strong emphasis on managing the overall product strategy, feature development roadmap, delivery lifecycle as well as coordination across internal and external teams and vendors to deliver the strategic product roadmap and maximise incremental business value.


Qualifications/Experience Required

  • Strong people management, team leadership and resource management skills
  • Experience in building relationships both with internal and external stakeholders.
  • Strong business, product domain expertise, and data analysis skills, with an ability to analyse complex problems and translate into viable product solutions.
  • Act as a lead or super user of the product or system, with a solid in-depth understanding of the users, the competitive landscape, market place as well as future trends for the domain or type of system / product being developed



  • 5-7 years of demonstrable Product Owner / Manager experience and proven skills in building long-term product visions and releasing products that have met and / or exceeded business objectives.
  • Experience presenting business plans and strategies to the Leadership Team as well as internal and external stakeholders
  • Experience working in agile delivery teams as a product owner
  • Customer empathy journey creations, user story and persona mapping, design thinking, UX / UI, story boarding, prototyping, user interface documentation skills etc.
  • Strong interpersonal skills in managing multiple stakeholders and teams across programs
  • Tertiary qualifications (Bachelor’s degree or higher) in Health/Business/Marketing or Information Systems


  • Extensive experience working in a similar role for in a healthcare setting


Staff Benefits

  • Salary Packaging
  • Discount Health Insurance
  • Car Parking (subject to availability)
  • Onsite Gym
  • Child care services

For further enquiries please contact Jo Donovan:

Applications close at 11pm Friday, 15th July 2022

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

All Alfred Health employees are required to be vaccinated against COVID-19 and Influenza with a TGA approved vaccine and must provide evidence of their vaccination status. This is in accordance with the Victorian Minister of Health’s Mandatory Vaccination Orders for COVID-19 and legislated requirement for influenza vaccination.    


  • Closes in 16 days - 15 Jul 2022
  • Published on 24 Jun 2022, 12:42 AM