Category: Administration, Administration & Office Support
Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory, to inpatient and home and community-based services.
Pain Services Administrative Assistant
Caulfield Pain Management and Research Centre
Part-time - 48 hours per fortnight
Caulfield Pain Management and Research Centre is an ambulatory service providing specialist assessment and treatment for adults with chronic non-cancer-related pain. The Centre aims to assist patients to reduce the impact of persistent pain by optimising pain treatments, improving function and promoting self-management.
This is a great opportunity to work in a supportive yet busy environment facilitating the day to day administrative operations of the clinic. The Pain Services Assistant role primarily provides direct administrative support to the Caulfield Pain Management & Research Centre, Medical Head of Unit and Operations Manager of Caulfield Pain Management & Research Centre. Support is also provided to sessional Medical Staff (VMO’s) and daily administrative operations for the Pain Clinic.
Providing administrative and direct support for the aforementioned roles listed above, tasks may involve:
Coordinating the invoicing and facilitation of Medico Legal reports and preparation by medical staff
Managing Compensable Clients by facilitating initial request for approval which ensures funding for these clients, monitoring Insurance agent’s responses and following up on outstanding approvals and invoices unpaid
Managing and coordinating weekly case conference list including scheduling activity in Cerner, actioning follow on patient appointments and or waitlisting clients for treatment/therapies.
Booking and scheduling of patient appointments for medical staff and other administrative support for VMO’s to complete their sessions
Monitoring of waiting list for medical and multidisciplinary assessment.
Acting as an official contact point for initial enquiries both internally and for consumers of the service
Qualifications and Experience
Training or comparable experience in current Microsoft Office Applications (Word, Excel, PowerPoint, Outlook and Microsoft Teams).
Ability to master Cerner functions as a key part of the role, and where appropriate assist new staff .
Experience/background in business administration
Experience/background in management support
Experience/background in a health care setting
Skill to interact appropriately with patients seeking treatment in the Centre, by phone and in person as necessary
Familiarity with Microsoft Teams, other online meeting platforms and Telehealth platforms
Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.
In compliance with the Victorian Chief Health Officer's Mandatory Vaccination Directions, all Alfred health employees must be vaccinated against COVID-19 with TGA approved vaccine and must have evidence of their vaccination status.