Adminstartive Assistant Caulfield Pain Clinic - Alfred Healthicon-resource-website icon-resource-website

LiveHire users cookies on this website. Cookies are small pieces of data stored by your browser on your computer or device to help run this site, improve security, and improve your experience.

Click Accept to continue, or for more information please see our Cookies Policy.

‹ Back to all jobs

Adminstartive Assistant Caulfield Pain Clinic

  • LocationCaulfield Hospital
  • Work TypePart time
  • Positions1 Position
  • Applications Close AtCloses in 11 days
    Published on 26 Nov 2021
  • Job no: 45704
  • Category: Administration, Administration & Office Support

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory, to inpatient and home and community-based services.


Pain Services Administrative Assistant

Caulfield Pain Management and Research Centre

  • Permanent position
  • Part-time - 48 hours per fortnight
  • Classification: HS2
  • Caulfield location
  • Staff benefits


The Department

Caulfield Pain Management and Research Centre is an ambulatory service providing specialist assessment and treatment for adults with chronic non-cancer-related pain. The Centre aims to assist patients to reduce the impact of persistent pain by optimising pain treatments, improving function and promoting self-management.


The Role

This is a great opportunity to work in a supportive yet busy environment facilitating the day to day administrative operations of the clinic. The Pain Services Assistant role primarily provides direct administrative support to the Caulfield Pain Management & Research Centre, Medical Head of Unit and Operations Manager of Caulfield Pain Management & Research Centre. Support is also provided to sessional Medical Staff (VMO’s) and daily administrative operations for the Pain Clinic.

Providing administrative and direct support for the aforementioned roles listed above, tasks may involve:

  • Coordinating the invoicing and facilitation of Medico Legal reports and preparation by medical staff
  • Managing Compensable Clients by facilitating initial request for approval which ensures funding for these clients, monitoring Insurance agent’s responses and following up on outstanding approvals and invoices unpaid
  • Managing and coordinating weekly case conference list including scheduling activity in Cerner, actioning follow on patient appointments and or waitlisting clients for treatment/therapies.
  • Booking and scheduling of patient appointments for medical staff and other administrative support for VMO’s to complete their sessions
  • Monitoring of waiting list for medical and multidisciplinary assessment. 
  • Acting as an official contact point for initial enquiries both internally and for consumers of the service


Qualifications and Experience


  • Training or comparable experience in current Microsoft Office Applications (Word, Excel, PowerPoint, Outlook and Microsoft Teams).
  • Ability to master Cerner functions as a key part of the role, and where appropriate assist new staff .
  • Experience/background in business administration
  • Experience/background in management support
  • Experience/background in a health care setting
  • Skill to interact appropriately with patients seeking treatment in the Centre, by phone and in person as necessary


  • Familiarity with Microsoft Teams, other online meeting platforms and Telehealth platforms


Staff Benefits

  • Salary Packaging
  • Discount Health Insurance
  • Car Parking (subject to availability)
  • Onsite Gym
  • Child care services


For position enquiries please contact Yvette Harding on 90766834 or email



Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

In compliance with the Victorian Chief Health Officer's Mandatory Vaccination Directions, all Alfred health employees must be vaccinated against COVID-19 with TGA approved vaccine and must have evidence of their vaccination status. 


  • Closes in 11 days - 10 Dec 2021
  • Published on 26 Nov 2021, 4:51 AM