Booking Officer, Language Services - Alfred Healthicon-resource-website icon-resource-website

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Booking Officer, Language Services

  • LocationThe Alfred
  • Work TypeFull Time - Fixed Term
  • Positions1 Position
  • Applications Close AtClosed a day ago
    Never published
  • Job no: 42922
  • Category: Administration, Administration & Office Support

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory, to inpatient and home and community based services.

  • Fixed Term, Parental Leave cover to October 2022
  • Full Time (80 hours per fortnight)
  • Located at The Alfred

The Department

The Language Services Department operates with the focus on supporting patient centred care and this is our primary goal.  Language Services aims to facilitate the engagement of patients in the care process through the provision of language interpretation and translation of health information.  

Under the direction of the Team Leader of Language Services the following services are provided:

  • Face-to-face interpreting, video-interpreting and telephone interpreting by Alfred Health employed interpreters or external agency,
  • Translations (Alfred Health)
  • Training and Education (Alfred Health)

The Role

The booking clerk is responsible for the co-ordination of service delivery via the centralised computer booking system for Alfred Health interpreter requests. Co-ordination of requests is needed to ensure optimal coverage throughout Alfred Health clinical programs (The Alfred, Sandringham and Caulfield Hospitals, satellite services and home-based care). You will work in a collaborative multicultural environment which will provide you with opportunities for ongoing training and development.

We are looking for a multitasking person with the ability to solve problems and optimize resources


  • Administrative and reception experience within a customer service environment
  • Understanding of, and alignment with the Alfred Health core attributes
  • Strong interpersonal and communication skills with an ability to interact with people at various levels is essential
  • Well-developed administrative, reception and telephone skills
  • Excellent time management and work prioritisation skills.
  • Ability to demonstrate initiative within scope of role.
  • Effective computer skills and knowledge of MS Office applications (Excel, Word, Outlook)
  • Knowledge and understanding of confidentiality and privacy legislation.
  • Ability to work systematically ensuring a substantial level of accountability and responsibility.
  • Capacity to understand and adhere to organisational policies and guidelines.


You will work in a supportive team and will be offered

  • Salary Packaging
  • Discount Health Insurance
  • Car Parking (subject to availability)
  • Onsite Gym
  • Child care services


For more information about this position refer to the position description.

If you have any questions contact Ida Giaccio, Language Services Team Leader on tel (03) 9076 3570.


Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.


  • Closed a day ago - 24 Oct 2021