Category: Administration, Administration & Office Support
Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory, to inpatient and home and community based services.
Permanent - ongoing
Full time - 76 hours per fortnight
Classification - HS1
Alfred Health Carer Services (Carer Services) reports to the Deputy Director of Operations - Community Integration, which is part of the Home, Acute and Community program. Carer Services supports carers, the person being supported and care relationships in a client-centred, timely and responsive manner. Page 2 of 4 Carer Services is funded by State and Commonwealth Governments to deliver multiple programs including phone support, in person support services, peer support, information and social activities to carers (including young carers) of people who are aged, living with dementia, have a disability or chronic illness, and/or mental illness.
Administration staff are part of the Operations Team comprising administration, information, quality and contracts, accounts receivable and technical expertise in supporting the operations of the service. Administration roles are integral to the smooth operation of Carer Services providing administrative support to service delivery. The Administration team work across all Carer Services sites. Administration staff perform a range of tasks associated with responding to calls, upholding office environments and operations, arranging service bookings and confirmations and providing support to staff and management.
Current Victorian Driver Licence
Demonstrated skills and experience in office administration
Proven ability to provide excellent customer service
Strong computer literacy including Microsoft Office applications (Word, Excel, PowerPoint, Publisher, Outlook), databases and online environments
Ability to initiate, develop and maintain effective administrative and office systems and procedures
Ability to learn new systems, processes, programs, database and software
Initiative and ability to prioritise and meet tight deadlines with some guidance and supervision
Ability to prepare/update routine documents and databases
Ability to assess the importance and urgency of issues as they arise, escalating to senior staff appropriately
Certificate III or higher in Business Administration, Customer Contact or equivalent
Formal training in Microsoft applications
Awareness of issues facing carers and people from diverse communities.
Friendly, supportive team culture
Close to public transport and shops
All enquiries to Melanie Carlson Team Leader Operations on (03) 9076 9654
Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.