Consumer Consultant - Alfred Healthicon-resource-website icon-resource-website

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Consumer Consultant

  • LocationAlfred Health
  • Positions1 Position
  • Applications Close AtClosed 4 days ago
    Published on 10 Jun 2021

Applications closed

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  • Job no: 34374
  • Categories: Administration, Administration & Office Support

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory, to inpatient and home and community based services.

  • Consumer Consultant
  • Part-time - 64 hours per fortnight
  • Fixed term – June 2022
  • Classification – Level 2
  • Staff benefits


Alfred Mental and Addiction Health (AMAH) is responsible for the operation of services which focus on people with a severe mental illness residing in the Inner South Eastern area of Melbourne.

Mental and Addiction Health delivers a range of psychiatric services: Adult: comprises an inpatient unit (IPU), including a Statewide psychiatric intensive care service (APICSS), and a consultation-liaison service at the Alfred Hospital; a sub-acute Prevention & Recovery Care Unit (PARC) in South Yarra; and continuing care, rehabilitation, crisis assessment, homeless, and mobile support & treatment services in locations in Prahran (The Alfred),and St. Kilda (St Kilda Road Clinic & Alma Road CCU). There is strong postgraduate & undergraduate teaching coordinated by the expanding Alfred Addiction and Mental Health Research Centre and strong links with the Caulfield Aged Psychiatry Service


Consumer consultant position sits within the Quality, Improvement and Safety team. The position will collaborate with the Carer Consultants and Peer Workforce team.

The position is important in continuing to strengthen consumer participation in an expanding environment of consumer leadership and input across AMAH. Following on from the 2020 Mental Health Royal Commission this position will be involved in the development and leadership work across the service occurring to undertake the recommendations


  • Applications from persons with a lived experience of mental illness or carers of people with a mental illness would be highly desirable.
  • Demonstrated understanding of the principles of peer support and the ability to utilise own experience constructively for the benefit (in the support) of others. 
  • While not mandatory, a relevant qualification would be well regarded.
  • Experience in the development of consumer advisories would be highly desirable.
  • Ability to work flexibly, organize work load and manage time effectively
  • Excellent interpersonal and communication skills (written and verbal)
  • Knowledge of requirements related to confidentiality and privacy within health services. 
  • An understanding of the diversity of the cultural and linguistic backgrounds of our community and the impact this has on consumer and carer experiences of mental illness. 
  • Competency in the use of Microsoft software including: word, excel, access and publisher


  • Driver’s Licence.
  • Ability to support orientation programs for consumers and staff and to contribute to staff training and education.
  • Experience working in a Consumer Peer Support role.
  • Certificate IV in Mental Health Peer Work or Intentional Peer Support Training.


  • Salary packaging
  • Novated leasing
  • Onsite gym
  • Easy public transport access

Enquiries: Penny Herbert on 03) 9076 2185

To apply: Please click on the APPLY FOR THIS JOB button

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.


  • Closed 4 days ago - 18 Jun 2021
  • Published on 10 Jun 2021, 3:03 AM