Patient Navigator

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

• Permanent position
• Full time (76 hours per fortnight)
• Managers and Administrative Worker Grade 2 Level 1 (HS2)
• Located at The Alfred
• Great staff benefits!

The Department

The Alfred Cancer Program is responsible for the overall delivery of a comprehensive cancer service which involves a number of clinical areas and units including; Medical Oncology, Clinical Haematology, Bone Marrow Transplant, Apheresis, State-wide Haemophilia Service, Radiation Oncology, Clinical Trials, Palliative Care and the Victorian Melanoma Service. The Alfred Health Clinical Haematology service offers a multidisciplinary setting for the diagnosis, treatment and follow-up of the entire range of haematological diseases.

The Role 

Alfred Cancer are seeking Administrative Patient Navigators who are an integral part of the haematology multi-disciplinary team, playing an important role in providing the first line response to incoming calls from patients, carers and referrers in the community. They are an expert in supporting patient flow through the cancer care system and in facilitating timely patient access. Patient Navigators provide administrative support for multidisciplinary team meetings as well as ensuring patient appointments are scheduled and billed appropriately. This role is a direct support to both Clinical Nurse Consultants and Nurse Practitioners working within Haematology.

Skills and Experience Required 

• Personable, customer focused approach, and commitment to high quality service 
• Previous health service administration experience including Health IT systems i.e. EMR, iPM
• Excellent communication skills with an ability to interact and deal with a large professional team
• Demonstrated high level time management and interpersonal skills
• Motivated and enthusiastic with a positive attitude toward work and colleagues
• Proficient in Microsoft Office Word for Windows, Excel, Outlook and PowerPoint
• Sound administrative and organisational skills as well as experience in handling day-to-day accounts and reporting.
• Flexibility to attend to a variety of administrative duties
• Understanding of confidentiality and privacy legislation
• Demonstrated ability to plan work flows, prioritise and delegate in order to meet deadlines
• Understanding of VINAH data collection

For enquiries regarding this position, please contact Danielle Lee, Acting Ambulatory Cancer Services Manage - [email protected]

Applications close 11pm AEST, Tuesday 28th January 2025.

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au