Information and Records Management Officer

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. On 1 January 2026, Alfred Health will come together with Kooweerup Regional Health Service, Peninsula Health, Bass Coast Health and Gippsland Southern Health Service to create Bayside Health, a newly merged health service with more than 22,000 employees caring for a community of over 1.2 million Victorians. The new health service will provide people with the best possible care with services that support them throughout their lives. The merger will also strengthen our workforce, providing new training, education and career opportunities. Subject to final approval on 1 January 2026, all employees from the five health services will transfer to Bayside Health.

• Permanent Appointment
• Full Time (80 hours per fortnight)
• Management and Administrative Officer, Grade 2
• Legal Support Service Department
• Great Staff Benefits

The Department

Legal Support Services (inc. Freedom of Information and Police Liaison).

Alfred Health is a large, complex organisation with three campuses; each campus covers a wide variety of medico-legal activities, including management of legal claims, Freedom of Information and liaison with Victoria Police. A large part of these activities has been centralised and are overseen by the Legal Support Services Department based at the Alfred campus.

The Role

This position is available for immediate start, and will play an important role in supporting the Legal Support Service, based in our modern fresh office at the Alfred Hospital. As a member of our small dynamic team you will be required to process requests for medical records and health information from internal and external departments quickly, with efficiency and accuracy.

Our unit utilises several databases, Outlook, Share-point, Teams and Cerner, and the right candidate will be a quick adopter of new processes and systems.

We are seeking someone who is positive, efficient, accurate, enjoys following processes and information management. Our internal information requestors include: Health Information Services; Clinical Governance; Patient Liaison; and the Alfred Health Legal Office.  External organisations and stakeholders may include: solicitors; insurers; the Transport Accident Commission; Victoria Police; government departments and patients. We value diversity, if you have the skills for the position, please apply.

Qualifications / Experiences Required

• Knowledge of Privacy and Freedom of Information processes.
• Excellent data entry accuracy and speed.
• Highly developed written and oral communication skills.
• The ability to liaise with internal departments and external stakeholders in a professional and time critical manner.
• Excellent planning, prioritisation and organisational skills with the capacity to work to tight deadlines and comply with statutory requirements.
• Ability to use established administrative system and processes.
• Ability to communicate and work collaboratively with a wide range of stakeholders
• Ability to work well in a team environment and independently as required.
• Experience in Microsoft Office applications.
• Ability to maintain confidentiality at all times.
• Customer service skills including respect and sensitivity to people who may be experiencing stress due to personal or family illness.

Benefits

• Salary Packaging
• Discount Health Insurance
• Car Parking (subject to availability)
• Onsite Gym (The Alfred only)
• Child care services (The Alfred only)
• Modern newly outfitted offices on St Kilda Rd, with easy access to public transport and Fawkner Park.

If applicable, specify specific requirements that you require in the cover letter or CV.

Any queries please contact: Amanda Hart Manager Legal Support Services on 9076 2942 or [email protected].

Applications Close: 11pm Wednesday, 10th December 2025.

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au