Employee Connect Officer (Payroll / HR Shared Services)

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

• Permanent Full Time - 80 Hours + ADO's
• Managers and Administrative Worker Grade 3 ($80k - $86k)
• 5 Weeks Annual Leave, 13 ADO's, Salary Packaging & Novated Leasing
• Located at The Alfred

About the role

Employee Connect is a small but fast paced team within the Payroll Services department delivering transactional and administrative employee services for Alfred Health, which will include processing of staff queries, processing of employment contracts, termination documents, changes in conditions and other relevant HR changes, as well as the ownership of relevant policies and processes to support these activities. 

Employee Connect Officers are a newly created position with the department and will look after the following key functions:

• Using resources and providing exceptional customer service to both internal and external customers
• Handle onboarding, internal transfers, contract variations
• Utilising multiple systems and platforms to perform your role 
• Answer inbound calls and emails relating to Payroll / Human Resources matters and solve your caller's query or provide information
• Complaint Handling

The successful candidate will have:

• Previous exposure or a keen interest in Payroll and HR-related matters (Desirable but not essential)
• Proven customer service experience in a high-volume phone and email environment
• Ability to learn new systems and processes
• Great communication skills, both verbal and written
• Exceptional interpersonal skills and a great team player
• Patience and resilience with a genuine desire to support customers while delivering a great experience
• Proven data entry skills
• Ability to adapt to change
• Complaint handling skills
• Experience working to KPI’s
• Previous exposure to SAP SuccessFactors (Desirable but not essential)

​​​​​​Benefits

• Salary Packaging & Novated Leasing through Maxxia.
• Flexible Heath Insurance coverage through HCF Health Insurance
• On-site car & bike parking opportunities, Deducted Pre-Tax!!
• Fantastic onsite fitness facilities at The Alfred through ProSport Health and Fitness.
• Child Care Services at The Alfred managed by KU Children’s Services

Applications Close: 11pm AEST Saturday 6th July 2024

All enquires to Rebecca Fletcher, Manager, Employee Connect on 03 9076 5854

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Minister's Covid-19 Mandatory Vaccination Order, all Alfred Health employees are required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption. Furthermore, in accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au