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Innovation and Improvement Coordinator

LocationAlfred Health
Work TypePart Time - Fixed Term
Positions1 Position
Job no: 69848
Category: Administration, Administration & Office Support
  • Join a dynamic team providing innovation in patient care and experience!
  • Conveniently located at The Alfred in Prahran
  • Great staff benefits, including 5 weeks of annual leave per year (pro rata)

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

  • 2 Year Fixed Term
  • Part Time (64 hours per fortnight)
  • Managers and Administrative Worker Grade 5
  • Join a dynamic team providing innovation in patient care and experience
  • The Alfred Hospital location
  • Great staff benefits!

The Department

The Alfred Specialty Medicine runs a large specialist outpatient service with a focus on sub-specialty clinics seeing >42,000 patient consultations per year with clinics across The Alfred, Caulfield and Sandringham campuses.  The Program is responsible for overseeing specialist care for patients across Gastroenterology, Renal, Endocrine and Diabetes, Dermatology, Rheumatology and Genetics services.  The inpatient component of the Program admits >22,000 patients per year and more widely has a world-leading research program completing the clinical services and providing access to our patients to the latest innovations in clinical care.


The Role

The Innovation and Improvement Coordinator has a strategic role in delivering improved business processes and innovative service models across the Alfred Specialty Medicine Program, with specific focus on Specialist Outpatient services. This position is responsible for leading the development of service improvement for the program using recognised continuous improvement practices. The Innovation and Improvement Coordinator will develop, lead and execute activities to improve performance outcomes for the program and increase value to patients and Alfred Health.

This role works under the direction of the Program leadership, both Clinical Service Director and Program Director and has a strategic role in Alfred Specialty Medicine to improve performance outcomes, develop and extend service delivery and increase value to patients and Alfred Health through:

  • Planning and supporting new service development.
  • Delivering improved business processes and innovative service models.
  • Developing, leading and executing service improvement programs and activities.


Experience and Qualifications Required


      • A degree in a relevant healthcare profession, management, or change management field

      • Experience managing improvement and change projects and overseeing multiple programs of work

      • Experience working with diverse stakeholders and collaborating with people from different levels and roles

      • High level of written and verbal communication skills

      • Able to work effectively and efficiently both independently and within a team


      • Qualification in management, change management, project management or similar field

      • Demonstrated understanding and experience with Alfred IT systems including Cerner PowerChart and Scheduling

  • Previous Allied Health, Nursing or other clinical skillset 



  • Discounted car parking
  • Salary packaging with novated leasing
  • Alfred campus close to public transport
  • Onsite gym
  • Easy public transport access and discounted care parking


If you have any queries regarding the role, please contact Victoria Snooks, Clinical Service Director, Alfred Specialty Medicine [email protected]      

Applications close 11pm AEST, Thursday 20th June 2024

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Minister's Covid-19 Mandatory Vaccination Order, all Alfred Health employees are required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption. Furthermore, in accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.