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Social Work / Case Manager

LocationAlfred Health
Work TypeFull time
Positions2 Positions
Job no: 68809
Category: Allied Health and Medical Science, Social Work

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

  • Permanent Appointment
  • 80 - 64 hrs per fortnight
  • Social work or Occupation Therapist - Grade 2
  • Alfred Health   
  • Great Staff benefits!

Department Summary

Hospital Admissions Risk Program Complex Care (HARP CC) is a HIP program and in Alfred Health sits within Alfred Home - Acute and Community (HAC). The role of HARP as described by the Department of Health and Human Services (DHHS) is to “provide hospital substitution and diversion by supporting people in the community, in ambulatory settings, and in people’s homes.”  Alfred Health’s HARP Complex Care Service is comprised of a multidisciplinary workforce working in an interdisciplinary model of care. This position is open to an experienced registered nurse that has a strong interest in chronic and complex holistic health care. This role works within a geographic team with supervision and support from the HIP Complex Care Coordinators, working alongside the social work case managers, HARP nurses, and allied health clinicians.

Position Summary

The HARP CC Case Manager is responsible for providing short-term case management and care coordination to clients who have complex psychosocial issues and chronic health conditions that place them at risk of potentially avoidable hospital presentations. The Case Manager also utilises their nursing education and skills to provide a holistic approach to care including chronic disease management where required. Case Managers work in a multidisciplinary team utilizing an interdisciplinary approach to care. On a day-to-day basis, the role is overseen by the relevant site-based HIP Complex Care Clinicians (HIP CCC). Direct Care, including comprehensive psychosocial assessment and clinical intervention, is delivered within the context of an individual care team for each client. Clinical interventions that require medical management are overseen by the HARP registrar and implemented in collaboration with the Case Manager. The Case Manager holds a caseload of clients and works directly with the client to develop client-centered SMART goals. In collaboration with the multidisciplinary team, the CM develops a holistic approach to achieving these goals set out in the client’s care plan. Clinical interventions and case management strategies are individualised and flexible to ensure effective and efficient service delivery.

Skills and Experience Required

  • Nursing applicants require, four or more years of nursing experience following graduating from a Bachelor of Nursing
  • Allied health applicants require minimum 2 years experience  
  • Experience caring for complex clients in the community or complex discharge planning from an inpatient setting
  • Sound understanding of ACAS, home care packages, My Age Care, NDIS, and other essential primary care stakeholders
  • Knowledge on how to improve patient safety and quality of life through the promotion of health independence.
  • Be able to recognize deterioration and or risk in the community and escalate appropriately
  • A strong interest in caring for people who experience significant challenges in both chronic disease, vulnerability, and psychosocial complexities

Staff Benefits

  • Generous salary packaging and novated leasing are available through Maxxia
  • Onsite child care services, a payroll deductible expense
  • Onsite staff gym, a payroll deductible expense
  • Modern onsite library facilities, exclusive to Alfred Health staff
  • Access to health and wellbeing incentives
  • Discounted health insurance

For enquiries regarding this position, please contact Liz Rochford 0419770002 at [email protected]

Applications Close: 11pm AEST, Wednesday 17th April 2024

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Minister's Covid-19 Mandatory Vaccination Order, all Alfred Health employees are required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption. Furthermore, in accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 


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