Client Services Coordinator

Bayside Health

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Permanent Full Time Position (80hrs per f/n) + monthly ADO
• Grade 3 Administrator
• Located at Melbourne Sexual Health Centre
• Great Staff benefits! 5 Weeks Annual Leave & Salary Packaging

The Department

Melbourne Sexual Health Centre is a busy Monday to Friday walk in and wait clinic for people from all walks of life needing screening, treatment and clinical management of sexually transmissible infections. We are looking for an experienced, reliable, enthusiastic, motivated and well-organised person to join our team based at Carlton.

The Role

The Client Services Coordinator is central to the effective operation of administrative and clinical services at MSHC.  The Client Services Coordinator manages and supervises administrative services provision for two specialised clinics; and is responsible for managing medical records in line with all relevant guidelines.  This role manages site-wide security access control, payroll for business support staff, clinical and non-clinical supply chain and resourcing and acts as a point of contact for contractors and trades attending for facility maintenance and management.

Duties

• Demonstrated leadership, problem solving and time management skills
• Ability to be flexible, identify priorities, and trouble shoot for positive outcomes
• Well-developed time management skills
• Demonstrated capacity to quickly learn new computer systems
• Sensitivity to issues surrounding sexually transmissible infections including HIV/AIDS
• Understanding of Victorian Public Records legislation and how to apply in the work place
• Thorough understanding of and commitment to the principles of privacy and confidentiality
• Capacity to operate effectively in a changing organisational environment
• Demonstrated ability to deal empathetically with clients from varied backgrounds
• Possess open minded, non-judgemental and flexible attitude
• Demonstrated ability to communicate effectively to staff and clients alike
• High level attention to detail

Skills & Experience

• Proven experience in managing a team
• Experience in face to face client/ patient/ customer service and knowledge of best practice customer service
• Demonstrated experience of dynamic self-directed teamwork and driving change
• Experience in providing non clinical Client Services in a highly sensitive, confidential and complex environment
• Experience in medical records administration including creation, archiving, tracking and destruction
• Proven computer literacy across the Windows platform
• Proven ability with payroll and rostering
• Proven ability to communicate effectively with a diverse range of clients and peers

Benefits

• Salary packaging & novated leasing through Maxxia
• Onsite car & bike parking opportunities, deducted pre-tax!! *subject to availability
• Access for you and your family to an extensive network of health and fitness facilities through Fitness Passport membership
• Enjoy excellent onsite fitness facilities at The Alfred via ProSport (pre-tax memberships)
• Childcare services at The Alfred managed by KU Children’s Services

If applicable, specify specific requirements that you require in the cover letter or CV.

Any queries please contact Alison Levey, Operations Manager, via (03) 9341 6205.

Applications closing 11pm AEST, Friday 22nd May 2026.

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.