Administration Officer - Specialist Clinics

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

• Permanent position
• Full time (80 hours per fortnight + monthly ADOs)
• Managers and Administrative Worker Grade 1 Level 1 (HS1)
• Located at The Alfred - Join a dynamic team providing great patient customer service
• Great staff benefits!
• Please ensure to submit a cover letter in support of your resume

The Department

Alfred Health Specialist Clinics is responsible for the overall delivery of care to multiple clinical programs and services across the organisation. Our medical, nursing, allied health and administative team provide services to patients across all three of our Alfred Health campuses.

The Role

This position reports to the Administration Supervisor, and is part of our administration team. The administration officer performs a range of administrative, reception and clerical tasks to support and assist the day to day function of the clinics and health service. The Administration Officer is approachable, responsive and provides professional service to ensure best customer outcomes are delivered.

This role will see you:

• Greeting patients, handling referrals, answering phone call enquiries, booking patient appointments, contacting patient and liasing with adjuct services
• Supporting clinical staff, doctors, nurses and allied health with administrative tasks

Experience and Qualifications Required

Essential  

• Demonstrated computer proficiency including MS Word, MS Outlook, MS Excel (foundational)  
• Strong communication skills

Desirable

• Previous administrative experience (previous hospital environment preferred, but not essential)
• Personable, customer focused approach and commitment to high quality service 
• Demonstrated computer proficiency including MS Word, MS Outlook, MS Excel (foundational)
• Understanding of confidentiality and privacy legislation
• Understanding of medical terminology
• Demonstrated ability to plan work flows, prioritise tasks and delegate to meet deadlines

Staff Benefits

• Salary packaging & novated leasing through Maxxia
• Flexible health insurance coverage through HCF Health Insurance
• Onsite car & bike parking opportunities, deducted pre-tax!!
• Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness
• Childcare services at The Alfred managed by KU Children’s Services

If you have any queries regarding the role, please contact Glenise McNally, Specialty Medicine - Administration Supervisor - [email protected]  or (03) 9076 3375.

Applications close 11pm AEDT, Friday 18th April 2025.

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au