Trauma Billing Clerk

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

• Permanent, full time position
• HS1 classification
• The Alfred location
• Great staff benefits

The Department

The Surgical Services program delivers the majority of surgical services across all Alfred Health sites. The program consists of surgical units, anaesthesia and perioperative medicine, operating suite service, two elective surgical inpatient wards, a medical day unit, day of surgery admissions, day surgery and endoscopy service. The program also oversees the elective surgery waiting list, medical elective waiting list and outpatient service which averages over 200,000 attendances per year.

The position Summary

The position of Trauma Billing Clerk is responsible for completing all aspects of the billing and collection processes for the Trauma Service by:

• Ensuring compliance with Hospital Policy on Private and Compensable Patients
• Policy compliance audits of correct financial classifications
• Displaying a high level of customer service and communication skills
• Regular billing data integrity check and applying necessary corrections utilising available information in various systems and relevant billing rules.
• Monitoring claims to Medicare & Veteran Affairs, resolving rejections, and escalating issues to the Director of Operations as required.
• Assisting in account queries for inpatients covered by Private Health Funds and for compensable patients.
• Liaise with the Finance Billing Team and Finance Information System Team to resolve issues
• Completion of other billing tasks assigned by the Director of Operations

Experience and Qualifications Required

Desirable

• Billings to Medicare or Private Health Funds, or other revenue raising activity (preferable)
• Excellent communication skills
• Demonstrates ability to deal confidently with stakeholders at all levels
• Problem solving ability and initiative
• Demonstrated time management and organisational skills
• Ability to be self-directed, motivated and work as part of a highly qualified team
• Proven ability work under pressure, prioritise workload and meet deadlines
• Ability to handle difficult situations and always remain professional
• Demonstrated ability to design and implement systems as well as work practices that are efficient and result in desired outcome

Staff Benefits

• Generous salary packaging and novated leasing are available through Maxxia
• Onsite child care services, payroll deductible expense
• Onsite staff gym, a payroll deductible expense
• Modern onsite library faculties, exclusive to Alfred Health staff
• Access to health and wellbeing incentives
• Discounted health insurance 

For enquiries regarding this role, please contact Sarah Larwill - Director of Operations, Surgical Services - [email protected]

Applications close at 11pm on Tuesday 13th of May 2025 

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au