Collections Team Leader

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. On 1 January 2026, Alfred Health will come together with Kooweerup Regional Health Service, Peninsula Health, Bass Coast Health and Gippsland Southern Health Service to create Bayside Health, a newly merged health service with more than 22,000 employees caring for a community of over 1.2 million Victorians. The new health service will provide people with the best possible care with services that support them throughout their lives. The merger will also strengthen our workforce, providing new training, education and career opportunities. Subject to final approval on 1 January 2026, all employees from the five health services will transfer to Bayside Health.

• Permanent - Full Time at 80 hrs per f/n
• Grade 3 Administrator + 10% In-Charge Allowance: $81,893.24 - $90,536.16 + Superannuation   
• Staff Benefits: Leave Entitlements, Salary Packaging, Novated Leasing  
• Location: Western Health

About Our Team  

The Alfred Pathology Service (APS) is key to providing integrated and timely diagnostic capabilities as part of the largest public pathology laboratory network in Victoria.  

Alfred Health supports the local community while addressing complex state-wide needs, including trauma, organ transplantation and HIV/AIDS diagnostics. APS conducts all pathology testing for multiple hospitals, offering a comprehensive range of services through five specialized units: Anatomical Pathology, Clinical Biochemistry, Haematology, Microbiology, and Human Molecular Pathology.  

APS is committed to education and professional development, providing excellent learning opportunities for students and clinicians. Staff benefit from supportive leaders, state-of-the-art equipment, and the chance to engage in interesting and complex work. The service also collaborates with various research institutions.  

Alfred Health and Monash Health have established a partnership to deliver a pathology services at Western Health (WH), which includes, collection centres, branch laboratories at New Footscray Hospital and Sunshine Hospital and point-of-care services.  We are working in partnership to ensure we meet future demands and continue to provide high quality pathology services for our patients and the community across both health services.  

Position Summary  

The Phlebotomy Collections Team Leader is responsible for ensuring a timely, integrated, and customerfocused specimen collection service. This role provides leadership in the day-to-day operations of the Western Health Collections sector, including Pathology Collection, Reception, Data Entry, and Couriers. It ensures high standards of service delivery across multiple sites through effective leadership, staff development, training, and continuous improvement. Key responsibilities include operational and administrative oversight, monitoring performance, reviewing and refining work roles, and investigating and addressing errors or complaints to maintain quality, efficiency, and compliance within Alfred/Monash Shared Pathology Services and Western Health laboratories and collection centres.

About You  

Qualifications Required:  

• Certificate III or IV in Pathology Collections
• Certified CPR (desirable)

Experience and Skills Required:    

• At least 6 years’ experience in a similar supervisory and leadership role.
• Basic First Aid skills.
• Current hands-on skills in specimen collection in outpatient and inpatient settings.
• Demonstrated experience in staff training and competency assessments.
• Demonstrated people management skills.
• Valid full drivers licence.
• Proficiency with Microsoft Office applications.
• Previous experience with the iPM, Cerner PathNet Millennium system (desirable).
• Experience managing teams across multiple sites (desirable).

If you require any accommodations during the recruitment process, please let us know in your cover letter or CV.   

Please note: applications received via email will not be accepted.  

For enquiries, please contact Linh Ngo at [email protected]

Applications Close: 11pm AEST, Sunday, 12th October 2025 

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au