Administration Officer / Telephonist - Outpatient Referral Team

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

• Administration Officer/Telephonist 
• Part-time – 24 hours per week
• Classification code – HS1 
• Permanent - Ongoing
• Alfred Hospital location
• Great Staff Benefits!

The Department

The Alfred Health Emergency, Virtual Care, and Outpatients (EVO) Program delivers emergency and pediatric clinical services across Alfred Health and several other clinical support services. The EVO Program is responsible for several additional services that support clinical care delivery. These include the GP Liaison Service, Health Information Service, Virtual Services (such as the Telehealth support team and the Timely Management of Chest Pain Pilot), Specialist Clinics Support Unit, and the Operations Support Unit. The Outpatient Program delivers several non-admitted or ambulatory services across the organisation, including Specialist Consulting Clinics, GP Liaison, and Specialist Clinic referrals and enquiries. The most significant component is the Specialist Consulting Clinics, which provide scheduled medical, nursing, and allied health services to non-admitted patients at all three campuses. These services include pre- and post-hospital admission and management of medical conditions, including chronic disease and complex health problems. These services are provided in conjunction with diagnostic services such as pathology and imaging. Patients are referred to outpatient services by various providers, including general practitioners.

The Role

This position reports to the Administration Team Leader of the Referral-In Team. As part of the administration team for the Outpatient Program, the administration officer will effectively and efficiently perform various administrative, reception and clerical tasks to support and assist the day-to-day function of the clinics and health service. The role is to ensure that the service provides the best customer outcomes and meets internal and external reporting requirements, including government requirements. The administration officer ensures that an approachable, responsive, and professional service is provided to patients, carers, and health professionals. Responsibilities may include reception, patient enquiries, clinic preparation, electronic appointment scheduling, referral management, telephone support and data entry.

Qualifications and Experience Required

Essential

• Demonstrated computer proficiency, including MS Word, MS Outlook, and MS Excel (foundational)

Desirable

• Understanding and experience supporting MBS clinics in a similar setting
• Understanding of confidentiality and privacy legislation
• Understanding of medical terminology
• Understanding and experience of Medicare billing processes
• Demonstrated ability to plan workflow, prioritise and delegate to meet deadlines
• Previous administration experience in a health setting is desirable but not essential

Staff Benefits

• Salary packaging & novated leasing through Maxxia
• Flexible health insurance coverage through HCF Health Insurance
• Onsite car & bike parking opportunities, deducted pre-tax!!
• Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness
• Childcare services at The Alfred managed by KU Children’s Services

If you are interested in this position or would like any further details, please get in touch with Daruka Bul, Referral In Team Leader, Outpatients Program, on 0438 814 022

Application Close: 11 pm AEST, Wednesday 21st of May 2025

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Minister's Covid-19 Mandatory Vaccination Order, all Alfred Health employees are required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption. Furthermore, in accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au