Receptionist/Administration

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. On 1 January 2026, Alfred Health will come together with Kooweerup Regional Health Service, Peninsula Health, Bass Coast Health and Gippsland Southern Health Service to create Bayside Health, a newly merged health service with more than 22,000 employees caring for a community of over 1.2 million Victorians. The new health service will provide people with the best possible care with services that support them throughout their lives. The merger will also strengthen our workforce, providing new training, education and career opportunities. Subject to final approval on 1 January 2026, all employees from the five health services will transfer to Bayside Health.

• Permanent part time position at 30.8 hours per FN
• HS1 classification
• Allied Health Services – Alfred  Hospital
• Great staff benefits

DEPARTMENT

Alfred  Allied Health is a shared area where all allied health departments are co-located. The Departments include: Nutrition and Dietetics, Speech Pathology, Clinical Psychology and Neuro Psychology, Physiotherapy, Patient and Family Services (Social Work) and Occupational Therapy

POSITION SUMMARY

The Administrative Support and Receptionist role works closely with a diverse range of clients, carers, health professionals and external agencies across Caulfield Hospital.

This is a multi·skilled support position that provides a clinical interface between patients/carers attending the Allied Health precinct and Allied Health staff.  The position involves the provision of professional administrative, reception, telephone and secretarial functions within Allied Health.

Duties may include, and not be limited to; provision of information to consumers, data collection and entry, assisting allied health clinicians to manage day to day appointments, fee collection, financial reconciliation, filing, and requisition/ordering of internal and external account processes. 

A major role of this position is managing the bookings for Interpreters for patients and families from Non English Speaking backgrounds for the Caulfield Hospital campus. 

KEY RESPONSIBILITIES

• Reception, Telephone, Financial support
• Providing prompt and professional telephone, reception and administrative services for clients, carers, health professionals and external organisations.
• Making and managing Interpreter bookings for patients/carers.
• Screening and directing phone calls, enquiries and facsimile transmissions to appropriate services.
• Providing administration support to allied health departments.
• Maintaining reception area, display boards and ensuring up-Io-date accurate information is displayed.
• Experience reconciling petty cash, expenses and fees for hire equipment ensuring maintenance of accurate financial records.
• Supporting use of Cerner Scheduling and assist with administrative processes within the Scheduling system as required.
• Utilising Cerner Scheduling to book Interpreter appointments for patients and families
• Providing administrative support to the Occupational Therapy Driving Assessment Program specifically through management of fees payable.
• Supporting the Administration Officer and Allied Health Managers as required 

BENEFITS

• Salary packaging & novated leasing through Maxxia
• Flexible health insurance coverage through HCF Health Insurance
• Onsite car & bike parking opportunities, deducted pre-tax!!(subject to availability)
• Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness
• Childcare services at The Alfred managed by KU Children’s Services

For enquiries regarding this role, please contact Kate Lawlor, Allied Health Manager – Speech Pathology & Language Services,[email protected] 

Applications close at 11pm Friday 28th of November 2025

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au