Alfred Health
Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.
- Full Time Position until end of June 2024
- Classification code: HS1, Level 1 - Negotiable based on previous experience
- 5 weeks Annual Leave (Pro rata) + ADO
- Staff benefits
- Alfred Location
- Join a dynamic team providing great patient customer service
The Department:
Alfred Surgical Services
Specialist Clinics is responsible for the overall delivery of a number of non-admitted or ambulatory services across the organisation. These services include pre and post-hospital admission and management of medical conditions, including chronic disease and complex health problems. These services are provided in-conjunction with diagnostic services such as pathology and imaging. Patients are referred to Specialist Clinics from a range of providers, including general practitioners (GPs), Specialists and clinicians in Emergency Departments, inpatient units and other areas of Alfred Health.
The Role:
This position reports to the Administration Supervisor. As part of the administration team, the Wait List Audit Administration Officer will effectively and efficiently perform a range of administrative functions to support review of the Specialist Clinics Waiting Lists. The role will conduct an audit of clinic wait lists according to a prescribed schedule. Regular tasks will include generating communications to patients on the Wait List and responding to enquiries, removing patients who no longer require an appointment with Specialist Clinics, or who are not contactable and generating appropriate correspondence to both the Patient and the Referrer.
Key capabilities include,
- High performer
- Demonstrated high level of customer service
- Highly proficient computer literacy
- Demonstrated high level time management
- Motivated and enthusiastic with a positive attitude toward work and colleagues
- Flexibility to attend to a variety of clerical duties
Qualifications/Experience Required:
Desirable
- Sound administrative experience - Hospital environment preferred but not essential
- Personable, customer focused approach, and commitment to high quality service
- Demonstrated computer proficiency including MS Word, MS Outlook, MS Excel
- Understanding of confidentiality and privacy legislation
- Understanding of medical terminology
- Demonstrated ability to plan work flow, prioritise and delegate to meet deadlines.
Benefits
- Discounted car parking
- Salary packaging with novated leasing
- Alfred campus close to public transport
- Onsite gym
- Easy public transport access and discounted care parking.
Staff Benefits:
- Salary packaging
- Discounted onsite parking
- Onsite staff gym
- Onsite childcare centre
- Close to public transport and shops
If you have any queries regarding the role, please contact Olivia Asquini, [email protected]
Applications close: 11pm AEST, Thursday 8th February 2024
Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.
In accordance with the Health Minister's Covid-19 Mandatory Vaccination Order, all Alfred Health employees are required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption. Furthermore, in accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.
Website: www.alfredhealth.org.au