Language Services - Booking Officer

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

• Permanent Role
• Part Time or Full Time considered (up to 76 hrs per f/n - 1.0EFT) 
• Grade 1 Administrator
• The Alfred location
• Great staff benefits

The Department
The Language Services Department operates in accordance with the purpose and beliefs of Alfred Health.  A focus on supporting patient centred care is a primary goal of the Department.  Language Services aims to facilitate the engagement of patients in the care process through the provision of language interpretation and translation of health information.   
Under the direction of the Team Leader of Language Services the following services are provided:

• Face-to-face interpreting, video-interpreting and telephone interpreting by Alfred Health employed interpreters or external agency, 
• Translations (Alfred Health)
• Training and Education (Alfred Health)

The Role
The booking clerk(s) are responsible for the co-ordination of service delivery via the centralised computer booking system for Alfred Health interpreter requests. Co-ordination of requests is needed to ensure optimal coverage throughout Alfred Health clinical programs (The Alfred, Sandringham and Caulfield Hospitals, satellite services and home-based care).
It is thoroughly enjoyable to work in a collaborative multicultural team environment which will provide you with opportunities for ongoing training and development. 

Skills  

• Administrative and reception experience within a customer service environment 
• Understanding of, and alignment with the Alfred Health core attributes
• Strong interpersonal and communication skills with an ability to interact with people at various levels is essential 
• Well-developed administrative, reception and telephone skills
• Excellent time management and work prioritisation skills.
• Ability to demonstrate initiative within scope of role.
• Effective computer skills and knowledge of MS Office applications (Excel, Word, Outlook)
• Knowledge and understanding of confidentiality and privacy legislation.
• Ability to work systematically ensuring a substantial level of accountability and responsibility.
• Capacity to understand and adhere to organisational policies and guidelines.

Benefits
You will work in a supportive team and will be offered

• Salary Packaging
• Discount Health Insurance
• Car Parking (subject to availability)
• Onsite Gym
• Child care services

Applications close at 11 pm Friday, 24th January 2025
All enquiries to Kate Lawlor - Allied Health Manager – Speech Pathology & Language Services at [email protected]

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au