Administration Officer - Waiting List Validation

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

• Permanent Full-time (1.0 EFT / 80 Hours)
• Monday to Friday position
• Managers and Administrative Worker Grade 2
• Alfred location
• Great Staff benefits

DEPARTMENT:

Alfred Health Outpatients Program is responsible for the overall delivery of several non-admitted or ambulatory services across the organisation, including Specialist Consulting Clinics, GP Liaison and Specialist Clinic referrals and enquiries

POSITION:

This position reports to the Administration Team Leader of the Referral-In Team. As part of the administration team for the Outpatient Program Waitlist, the Audit Administration Officer will perform various administrative tasks to support regular review of the Specialist Consulting Clinics Waitlist. The Audit Administration Officer will regularly audit clinic wait lists according to a proscribed schedule. Regular tasks will include generating communications with patients on the waitlist and responding to enquiries, removing patients who no longer require an appointment with the Specialist Consulting Clinics or who are not contactable, and generating appropriate correspondence to the patient and the referrer. The Waitlist Audit Administration Officer ensures that an approachable, responsive, and professional service is provided to patients, carers, and health professionals, as well as regular communication with the clinical programs regarding audit updates.

QUALIFICATIONS AND EXPERIENCE:

Essential

• Demonstrated computer proficiency including MS Word, MS Outlook, and MS Excel (foundational)
• Demonstrated ability to plan workflow, prioritise and delegate to meet deadlines
• Demonstrated ability to work effectively in a team environment

Desirable              

• Previous administration experience in a health setting
• Understanding of confidentiality and privacy legislation
• Knowledge of Cerner Programs
• Understanding of medical terminology

BENEFITS

• Salary packaging
• Novated leasing
• Onsite gym
• Easy public transport access

If you are interested in this position or would like any further details, please get in touch with Daruka Bul Referral in Team Leader, Outpatients Program on 0438 814 022

Applications Close: 11pm AEST, Sunday 8th December 2024

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au