Outpatient Operations and Administrative Coordinator

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. On 1 January 2026, Alfred Health will come together with Kooweerup Regional Health Service, Peninsula Health, Bass Coast Health and Gippsland Southern Health Service to create Bayside Health, a newly merged health service with more than 22,000 employees caring for a community of over 1.2 million Victorians. The new health service will provide people with the best possible care with services that support them throughout their lives. The merger will also strengthen our workforce, providing new training, education and career opportunities. Subject to final approval on 1 January 2026, all employees from the five health services will transfer to Bayside Health.

• Permanent position​​​​​
• Full time (80 hours per fortnight + monthly ADO)
• Managers and Administrative Worker Grade 5 Level 1 (HS5)
• Located at The Alfred
• Great staff benefits - including 5 weeks annual leave & 13 annual ADOs

The Department

The Alfred Health Emergency, Virtual care and Outpatients (EVO) Program is responsible for the delivery of emergency and paediatric clinical services across Alfred Health, as well as several other clinical support services.

Alfred Health Emergency sees approximately 120,000 patients per annum across two Departments; the Alfred Emergency & Trauma Centre (E&TC) manages approximately 75,000 patients, and the Sandringham Emergency Department manages approximately 45,000 patients each year.

Sandringham Emergency Department is community focused and has an integrated Urgent Care Centre in addition to the emergency services through the main Emergency Department. The Alfred E&TC is one of the state’s busiest emergency departments, providing timely quality care to acutely unwell and injured Victorians as well as a variety of state-wide services for critically unwell Victorians.

The EVO Program is responsible for several additional services that support the delivery of clinical care. These include GP Liaison Service, Health Information Service, Virtual Services (such as Telehealth support team and the Timely Management of Chest Pain Pilot), Specialist Clinics Support Unit and the Operations Support Unit.

The Role

The Operations and Administrative Coordinator for the Outpatients Support Unit within the Emergency, Virtual Care and Outpatient Program (EVO), holds responsibility for supporting operations and coordination of centralised outpatient teams. This includes providing leadership and support for the Referral-in team, Telehealth, Administrative and Training teams across the Outpatients Program with a focus on referral intake, appointment scheduling functions, enquiries, reporting, and telehealth.

The Operations and Administrative Coordinator will also support centralised recruitment for administrative supervisors as well as training provided by the VINAH team. Close working relationships with the clinical programs are essential to ensure these requirements are fulfilled. The Referral-In Team leader reports to the Operations and Administrative Coordinator. This position reports to the Operations Manager, Outpatient Program.

Qualifications and Experience Required

Essential    

• A degree in a relevant healthcare profession, management or change management field
• Experience managing large-scale improvement and change projects and overseeing multiple programs of work
• Experience working with diverse stakeholders and collaborating with people from different levels and roles
• Demonstrated experience in the management of healthcare teams
• Understanding of the healthcare sector and the strategic direction of non-admitted services
• Highly developed change management skills
• Excellent written and verbal communication skills
• Well-developed negotiation, problem solving, performance management and conflict resolution skills
• Demonstrated commitment to professional development
• Demonstrated ability to plan work, prioritise and delegate in order to meet deadlines
• Current Victorian Drivers licence

Desirable

• Understanding of the relevant policies and legislation relevant to provision of outpatient services
• Previous supervisory experience managing large teams
• Demonstrated understanding and experience with Alfred IT systems

Staff Benefits

• Salary packaging & novated leasing through Maxxia
• Flexible health insurance coverage through HCF Health Insurance
• Onsite car & bike parking opportunities, deducted pre-tax!!
• Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness (The Alfred only)
• Childcare services at The Alfred managed by KU Children’s Services (The Alfred only)
• Close Proximity to Public Transport

If you are interested in applying for this position, please view the attached Position Description, which further details the responsibilities and scope of the role, as well as outlining the essential and desirable traits that will form the basis of selection.

If applicable, please specify specific requirements that you require in your cover letter or CV.

For further enquiries regarding the role, please contact Peter Schulz, Operations Manager, Outpatient Support Unit on (03) 9076 0502 or via email [email protected]

Applications close 11pm AEDT, Wednesday 26th November 2025. 

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au