Enquiries Clerk

Bayside Health

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

Enquiries Clerk

The Alfred & Paula Fox Melanoma Cancer Centre

 1 x part-time, 56 hours per fortnight – (weekdays, weekends & public holidays as rostered)

• Permanent ongoing
• Alfred & St Kilda Road locations
• Staff benefits

About us

Health Information Services provides a range of functions including medical record management, clinical information requests, VAED statutory reporting, transcription, admissions (Caulfield) and Switchboard and Enquiries services.

About the role

The Alfred Hospital and the Paula Fox Melanoma Cancer Centre Enquiries desks are busy and dynamic administrative areas that provide front of house services, including in-person assistance and telephone enquiries.

This position is primarily based at The Alfred’s Enquiries desk, with occasional coverage at the Paula Fox Melanoma Cancer Centre.

The successful applicant will be responsible for providing a professional representation of Alfred Care Group. You will be required to handle inpatient enquiries, face to face communication with patients and visitors and other administrative functions as required.

The successful applicant must be customer focused and demonstrate excellent, clear and effective communication skills. The ability to prioritise tasks, promote and maintain good customer relations, professional behaviour and team-spirit will be essential.

About you

• Previous reception experience is highly desirable.
• Previous clerical experience, preferably in a Hospital environment. Highly developed organisational, communication and interpersonal skills.   
• Demonstrate superb organisational skills
• Demonstrates the ability to work well under pressure
• Negotiation and conflict management abilities
• Sound MS Office abilities, including basic Outlook, Word and Excel
• Knowledge of healthcare organisations

Benefits

• Salary packaging & novated leasing through Maxxia\
• Onsite car & bike parking opportunities, deducted pre-tax!! *subject to availability
• Access for you and your family to an extensive network of health and fitness facilities through Fitness Passport membership
• Enjoy excellent onsite fitness facilities at The Alfred via ProSport (pre-tax memberships)
• Childcare services at The Alfred managed by KU Children’s Services

If you are interested in this position or would like any further details, please contact Kristina Janus, Switchboard & Enquiries Team Leader on 9076 2439

Applications Close: 11pm AEST, Thursday 7th May 2026.

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.