Administrative Coordinator - Voluntary Assisted Dying

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

• Fixed Term Full Time Position (80hrs per f/n + ADO)
• Managers and Administrative Workers Grade 3 Level 1 (HS3) 
• Great Staff Benefits! 5 Weeks Annual Leave (pro-rata) & Salary Packaging 
• Based at the Caulfield campus, servicing all of Victoria

The Department

Alfred Health Pharmacy is well recognised for high quality and innovative patient- focused services, education and training programmes as well as significant research output. The service operates over 4 sites within Alfred Health, and continually advocates for postgraduate learning and research interests, with supportive partnerships and expert mentors available to foster staff development.  

Further information is available at https://www.alfredhealth.org.au/services/pharmacy-at-alfred-health  

Victorian Voluntary Assisted Dying Statewide Pharmacy Service 

The Voluntary Assisted Dying Act commenced on the 19th June 2019. To ensure voluntary assisted dying is provided in a safe and compassionate manner the Government established a Statewide Pharmacy Service.  

The Victorian Statewide Pharmacy Service is based within the Alfred Health Pharmacy Department. The service visited over 500 patients over the past year, and this number continues to grow. As part of the service, pharmacists within the team will visit patients, their carers, doctors, and Care Navigators/Coordinators across Victoria, including regional areas. On occasion, these visits require an overnight stay. 

The Statewide Pharmacy Service key roles are: 

• Compounding the voluntary assisted dying medications
• Packing the voluntary assisted dying medications into the prescribed locked box, along with the necessary pre-dosing medications and instructions 
• Dispensing the voluntary assisted dying medications to patients with prescriptions issued in accordance with a voluntary assisted dying permit
• Providing patients with the required information in accordance with the Voluntary Assisted Dying Act  
• Supporting medical practitioners, patients, families and carers throughout the process 
• Receiving and disposing of any unused voluntary assisted dying medications
• Reporting to the Voluntary Assisted Dying Review Board in accordance with the Voluntary Assisted Dying Act

The team regularly provides comprehensive personalised face-to-face information and education to patients, families, carers, and medical staff. The team also works closely with the Statewide Care Navigators and VAD Coordinators to ensures patients is supported throughout their voluntary assisted dying journey. 

More information about Voluntary Assisted Dying is available on the DHHS website: https://www.health.vic.gov.au/patient-care/voluntary-assisted-dying 

The Role

We are seeking an experienced, enthusiastic, motivated and reliable Administrative Coordinator with sound management and administrative skills to join the team. In this   position, you will ensure the operation of an effective and efficient service by providing high-level administrative support and coordination to the Statewide Pharmacy Service.  This appointment is a fixed term, full-time appointment until the end of June 2027.   

Working alongside the Lead Pharmacist – Statewide Pharmacy Service, you will be responsible for the day-to-day administrative activities of the team, including answering telephone queries and directing calls to the pharmacist team, appointment scheduling and bookings and assisting with the management of policies, documentation, communication and reporting. Your role will be integral to the daily operation of the team, supporting service delivery through superior organisational skills. 

Key Skills 

• Demonstrated compassion and empathy, with a commitment to patient care 
• Excellent communication, time management skills with the ability to prioritise, plan and organise work efficiently, managing multiple tasks and deadlines 
• Ability to work seamlessly and collaboratively within a small, close-knit team team 
• Motivated and enthusiastic with demonstrated ability to take initiative 
• Strong attention to detail and a high level of accuracy in all administrative tasks, including documentation, data entry, and reporting

Qualifications & Experience required 

• Experience in an administrative role in a health setting or similar 
• Hospital and/or pharmacy experience desirable   
• Certificate or tertiary qualification in health administration or equivalent desirable  

Staff Benefits

• Salary Packaging & Novated Leasing through Maxxia
• Flexible Heath Insurance coverage through HCF Health Insurance
• On-site car & bike parking opportunities, Deducted Pre-Tax!! 
• Fantastic onsite fitness facilities at The Alfred through ProSport Health and Fitness and access to Fitness Passport

If applicable, please specify specific requirements that you require in your cover letter or CV.

For enquiries regarding this position, please contact Phuc Phan, Lead Pharmacist – Statewide Pharmacy Service on [email protected].

Applications must be submitted electronically via the Alfred Health website - applications forwarded to the contact email address will not be considered. 

Applications close 11pm AEST, Friday 1 August 2025.

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au