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Administration Officer (Patient Services Centre)

LocationThe Alfred
Work TypeFull time
Positions6 Positions
Job no: 69395
Category: Administration, Administration & Office Support

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

  • Permanent Full Time, 80 Hours Per Fortnight + ADO
  • Managers and Administrative Worker Grade 1
  • Benefits: 5 Weeks Annual Leave, 13 ADO's, Salary Packaging & Novated Leasing

About the Role 

This position reports to the Administration Supervisor of the Patient Service Centre. The administration officer will effectively and efficiently perform a range of administrative, reception and clerical tasks to support and assist the day to day function of the clinics and health service. The role is responsible for ensuring that the service provides best customer outcomes and meets both internal and external, including government, reporting requirements. The administration officer ensures that an approachable, responsive and professional service is provided to patients, carers and health professionals. Responsibilities may include reception, patient enquiries, clinic preparation, electronic appointment scheduling, referral management, and telephone support and data entry.

Skills & Experience 

You will be reliable, professional and have an eye for detail. You will also have:

  • Demonstrated commitment to high level customer service skills and principles of the Alfred Centre model of care.
  • Strong computer skills. Hospital databases including IPM and Cerner preferred
  • Excellent interpersonal and communication skills
  • Strong analytical and problem solving skills
  • Understanding of medical terminology
  • Ability to work independently and within a team environment
  • Demonstrated ability to work under pressure
  • Flexibility to work in all areas of the department
  • Reflect The Alfred’s values of teamwork; understand the importance of teamwork, show respect and communication with all members of the team.


  • Salary Packaging & Novated Leasing through Maxxia

  • Flexible Heath Insurance coverage through HCF Health Insurance 

  • On-site car & bike parking opportunities, Deducted Pre-Tax!! 

  • Fantastic onsite fitness facilities at The Alfred through ProSport Health and Fitness.  

  • Child Care Services at The Alfred managed by KU Children’s Services 

For more information on the role please download the attached Position Description

Enquiries: Amanda Burvill on 0451 148 718 or Rona Rinosa 0419 639 983

Applications Close: 11pm AEST, Wednesday 22nd May 2024

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

All Alfred Health employees are required to be vaccinated against COVID-19 and Influenza with a TGA approved vaccine and must provide evidence of their vaccination status. This is in accordance with the Victorian Minister of Health’s Mandatory Vaccination Orders for COVID-19 and legislated requirement for influenza vaccination.