General Medicine Clinic Administrative Officer

Bayside Health

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Permanent position
• Full time (80 hours per fortnight + monthly ADO)
• Managers and Administrative Workers Grade 1 Level 1-5 (HS1-HS17)
• Located at The Alfred and Sandringham Hospital
• Great staff benefits!

The Department

The Alfred Care Group General Medicine Program Operates from two key locations: The Alfred Hospital and Sandringham Hospital. General Medicine Outpatient clinics operate from three sites: 549 St Kilda Rd, Melbourne; Caulfield Hospital, and Sandringham Hospital. The General Medicine Administrative officer works in the context of the General Medicine Clinics, the Hospital Admission Risk Program (HARP), and Gen Med HITH. The role reports to the HARP manager and takes direction from clinicians in the Gen Med Clinics, HARP and Gen Med HITH. The suitable incumbent will work independently and collaboratively as part of a supportive team. They will be skilled in customer service, have experience of working in healthcare settings, and have a sound knowledge of patient management and scheduling systems. This role is key to the smooth functioning of the General Medicine Clinics, and situated in the context of a dynamic set of services that are focused on continuous improvement, while fostering enjoyment and professional fulfilment. 

The Role

This position provides clerical support to the General Medicine (Gen Med) Out Patient Clinic and the Hospital Admission Risk Program (HARP). On a day-to-day basis, the incumbent takes direction from Clinic Nursing staff, the Community Deputy Director General Medicine, and clinical nursing staff in HARP. The role primarily fulfils patient scheduling and receptions functions within an ambulatory care, out-patient model. This entails, but is not limited to, creating clinic bookings, organising appointment reschedules, sending reminder messages using Media Messenger or contacting patients by phone, mailing pre and post appointment letters to patients, specialists, and GPs, and developing data reports for evaluation of the clinic model. However, this role also supports HARP and Gen Med HITH by covering unplanned or annual leave, which likewise involves patient scheduling, telephone reception, and general office duties. 

Skills and Experience Required

• Previous clerical experience in a healthcare setting
• Experience with patient management systems (iPM and CERNER)
• Experience with customer service
• Strong literacy and computer skills (Microsoft suite, skilled in the use of Excel)

Staff Benefits

• Salary packaging & novated leasing through Maxxia
• Onsite car & bike parking opportunities, deducted pre-tax!! *subject to availability
• Access for you and your family to an extensive network of health and fitness facilities through Fitness Passport membership
• Enjoy excellent onsite fitness facilities at The Alfred via ProSport (pre-tax memberships)
• Childcare services at The Alfred managed by KU Children’s Services

If applicable, please specify specific requirements that you require in your cover letter or CV.

For enquiries regarding this role, please contact Felice Borghmans, Manager General Medicine Hospital In The Home - [email protected]

Applications close 11pm AEST, Wednesday 27th May 2026.

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.