Receptionist/Administration Officer (Gr2) - headspace

Bayside Health

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Permanent Part Time (0.6 EFT / 48 Hours)
• Administration Officer Grade 2
• Located at headspace Early Psychosis - Bentleigh
• Supportive multi-disciplinary team environment

About the team

headspace Early Psychosis (hEP), established in 2011, is an accessible youth and family friendly mental health service for young people (12-25) struggling with hearing voices and unusual beliefs. It builds on individual strengths and resilience, uses the wisdom of lived experience and fosters hope, potential and recovery. hEP operates in five headspace centres across the Southern Metropolitan Region of Melbourne. Four regional Community Care Teams (CCTs) are based in Bentleigh, Frankston, Dandenong and Narre Warren. The service also includes a Mobile Assessment and Treatment Team (MATT) and a centre-based Recovery Program (RC) to serve the whole of the Southern Metropolitan region.

hEP works in partnership with the Discovery College an educational program that supports people to learn from different perspectives on mental health. The Discovery College is a core part of our workforce development program and all staff are expected to participate.

hEP utilises dialogical practice principles in our work with young people and families. This is an alternative way of structuring mental health services in order to most effectively help people who are experiencing distress, crisis and mental health difficulties. It is a needs-adapted network-based approach to treatment, bringing together those people who are important to the young person and involving everyone in the support and decision making.

About the role

The position will provide outstanding service to clients and administrative services to headspace allied health staff and private practitioners to ensure the effective delivery of all administrative functions. Functions will include friendly and helpful reception, maintaining appointment systems, billing and medical records, other database management and application of Microsoft office tools. The position will be integral to the overall functioning and delivery of mental health and wellbeing services to young people and their families and carers.

The position requires an experienced medical receptionist preferably with an understanding of the management of people with various medical and social issues. The position requires a high performer who is customer focused, motivated, and enthusiastic, and can demonstrate initiative.

Before you become a part of our team, you'll also have to complete/provide a valid Victorian Working with Children Check, complete a background check, and also you'll require Australian working rights. 

Skills & Experience

• Experience as a Medical Receptionist preferred but not essential
• Knowledge of General Practice software preferred but not essential (training can be provided).
• Knowledge of Medicare Billing preferred but not essential (training can be provided).

Benefits

• Salary Packaging & Novated Leasing through Maxxia.
• On-site car & bike parking subject to availability
• Wellbeing initiatives
• Located close to public transport and cafes

If this opportunity sounds like it is for you, click the APPLY button, include your resume and cover letter.

Any queries please contact Cathryn Swifte, Office Manager on [email protected]

Applications Close: 11pm AEDT, Tuesday 10th March 2026.

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.