Patient Transport Coordinator

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

• Fixed Term position until end of June 2024
• Full Time position
• Classification -HS2
• Alfred Health
• Great Staff Benefits! 

The Department Summary

The Alfred Health Emergency, Virtual care and Outpatients (EVO) Program is responsible for the delivery of emergency and paediatric clinical services across Alfred Health, as well as several other clinical support services. This program also plays an integral role in the access  and flow demand as well as capacity management across both Alfred & Sandringham.  

Alfred Health Emergency sees approximately 120,000 patients per annum across two Departments; the Alfred Emergency & Trauma Centre (E&TC) manages approximately 75,000 patients, and the Sandringham Emergency Department manages approximately 45,000 patients each year.  

Sandringham Emergency Department is community focused and has an integrated Urgent Care Centre in addition to the emergency services through the main Emergency Department. The Alfred E&TC is one of the state’s busiest emergency departments, providing timely quality care to acutely unwell and injured Victorians as well as a variety of state-wide services for critically unwell Victorians.   

The EVO Program is responsible for several additional services that support the delivery of clinical care. These include GP Liaison Service, Health Information Service, Virtual Services (such as Telehealth support team and the Timely Management of Chest Pain Pilot), Specialist Clinics Support Unit and the Operations Support Unit. 

Position Summary 

 This position reports to the Operations Support Unit Manager of the Emergency Virtual Care & Outpatients,focusing onefficiency and optimising patient access and timely dischrage within the oraganisation.

 The Transport Coordinator will require an understanding of, and ability to apply the Department of Health Ambulance services payment guidelines, the Alfred Health Patient Transport Guideline, as well as knowledge and understanding of different transport categories and associated costs. Responsibilities may include NEPT invoice audit, reconciliation, approval/rejection of transport bookings, responding to internal enquiries, supporting transport decision making, reporting transport activity and spend to internal stakeholders, and liaising with transport providers. The Transport Coordinator will have oversight of all internal patient logistics including ancillary support transfers within the organisation and assist with prioritising demand, escalating delays and working closely with the Clinical Operations Manager and Patient Flow Coordinator to ensure timely progression of care.  

Experience and Qualifications Required

Essential: Demonstrated computer proficiency including MS Word, MS Outlook, MS Excel

Highly Desirable- 

• Experience working with non-emergency patient transport providers 
• Understanding of relevant Department of Health and Alfred Health guidelines 
• Previous administration experience in a health setting 

Desirable -

• Understanding of confidentiality and privacy legislation 
• Kowledge of Cerner programs 
• Understanding of terminology
• Demonstrated ability to plan workflow,prioritise and delegate in order to meet deadlines

Staff Benefits

• Generous salary packaging and novated leasing are available through Maxxia
• Onsite child care services, payroll deductible expense
• Onsite staff gym, a payroll deductible expense
• Modern onsite library faculties, exclusive to Alfred Health staff
• Access to health and wellbeing incentives
• Discounted health insurance

For enquiries regarding this role, please contact Michelle Moore – [email protected]

Applications close at 11pm Wednesday 15th  of May 2024

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Minister's Covid-19 Mandatory Vaccination Order, all Alfred Health employees are required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption. Furthermore, in accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au