Switchboard Operator

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

• Permanent position
• Full time (80 hours per fortnight + monthly ADOs)
• Managers and Administrative Worker Grade 1 Level 1 (HS1)
• Located at The Alfred 
• Great Staff benefits! 5 weeks annual leave + 13 ADOs

The Department

The Alfred Health Outpatients Program is responsible for the delivery of a number of non-admitted services across the organisation as well as several services that support the delivery of clinical care, including Specialist Consulting Clinics, GP Liaison Service, Health Information Service and the Referral In service.

The Role

We are looking to appoint an experienced switchboard operator to operate The Alfred’s switchboard. Shifts will vary around the 24 hour service that is provided.The successful applicant will be responsible for handling telephone calls from external and internal customers, whilst ensuring that all calls are answered in a timely fashion. This position also includes updating changes to medical staff rosters and dealing with emergency calls promptly. 

Skills and Experience Required

• Higher School Certificate/Victorian Certificate of Education
• Previous clerical and switchboard experience, preferably in a Hospital environment
• Highly developed organisational, communication and interpersonal skills

Staff Benefits

• Salary packaging & novated leasing through Maxxia
• Flexible health insurance coverage through HCF Health Insurance
• Onsite car & bike parking opportunities, deducted pre-tax!!
• Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness
• Childcare services at The Alfred managed by KU Children’s Services

If this opportunity sounds like it is for you, click the APPLY button, including your resume and cover letter. 

For a confidential discussion please contact Kristina Janus (Switchboard Team Leader) on 9076 2439.

Applications close 11pm AEDT, Friday 28th February 2025.

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au