Engineer - Desktop Support

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

Permanent Position

Full Time at 80 hours per fortnight including ADO 

Managers and Administrative Worker Grade 2 Classification

Alfred Location in the Digital Health Division

The Department

The Digital Health Division is responsible for enabling clinical staff to deliver timely, quality care to our patients and carers through innovative use of information technologies, and through strategic management of information and data across the organisation.

The division encompasses all aspects of:

• Information technology procurement, delivery, security and support.
• Electronic Medical Record design, development and support, including the electronic Timely Quality Care Program
• General applications support
• Data Governance and Security

The Position Summary

An excellent IT opportunity is available! Join a world-renowned, public health organisation, Alfred Health, in Melbourne.

Alfred Health is one of the world leaders in its field and is extremely dependent on its information systems to support its daily operations. The organisation is very keen to be innovative and progressive in its application of technology to support the various areas of its business and in particular the patient journey. The infrastructure comprises approximately 9500 workstations, and a WAN, connecting a number of hospitals, remote clinics, and multiple data centres with enterprise servers. The applications range from clinical, service delivery, and administrative to commercial and business. 

Skills and Qualifications Required

• Recognised Industry Certifications or relevant experience
• Tertiary qualifications and/or MCP qualifications would be highly regarded
• Experience in supporting Windows 10/11, relational databases (e.g. MS Access 2019 (and above) or MS SQL 2016 (and above)
• Good understanding of Windows user profiles, installation and troubleshooting of PCs, Laptops and Printers
• Knowledge of TCP/IP Protocol, and Microsoft Office 2019/365 will be required
• Experience with setting up and the use of desktop accessories such as; iPhone/iPad, Scanners and Wireless Networking would be preferred

We are looking for someone with excellent communication skills and strong customer focus who has experience in customer service areas and demonstrates a good team spirit who will enjoy working in an exciting and challenging environment.

Staff Benefits

• Generous salary packaging and novated leasing are available through Maxxia
• Onsite staff gym (Alfred Hospital)
• Modern onsite library facilities, exclusive to Alfred Health staff
• Access to health and well-being incentives
• Discounted health insurance 
• Staff Car Parking (subject to availability)

If you’d like to know more…

Please contact Jemma Roberts, Team Leader – Service Delivery on 03 90763300

Applications close Tuesday, 1 October 2024

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Minister's Covid-19 Mandatory Vaccination Order, all Alfred Health employees are required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption. Furthermore, in accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au