Casual Administration Officer

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. On 1 January 2026, Alfred Health will come together with Kooweerup Regional Health Service, Peninsula Health, Bass Coast Health and Gippsland Southern Health Service to create Bayside Health, a newly merged health service with more than 22,000 employees caring for a community of over 1.2 million Victorians. The new health service will provide people with the best possible care with services that support them throughout their lives. The merger will also strengthen our workforce, providing new training, education and career opportunities. Subject to final approval on 1 January 2026, all employees from the five health services will transfer to Bayside Health.

• Casual 
• Managers and Administrative Workers Grade 1 Level 1 (HS1)
• Located at The Alfred
• Great staff benefits!

The Department

The Alfred Health Emergency, Virtual care and Outpatients (EVO) Program is responsible for the delivery of emergency and paediatric clinical services across Alfred Health, as well as several other clinical support services.  

The EVO Program is responsible for several additional services that support the delivery of clinical care. These include GP Liaison Service, Health Information Service, Virtual Services (such as Telehealth support team and the Timely Management of Chest Pain Pilot), Specialist Clinics Support Unit and the Operations Support Unit.  

The Outpatients Program is responsible for the overall delivery of a number of non-admitted or ambulatory services across the organisation, including Specialist Consulting Clinics, GP Liaison and Specialist Clinic referrals and enquiries. The largest component of these are the Specialist Consulting Clinics which provide scheduled medical, nursing and allied health services to non-admitted patients at all three campuses.  

The Role

The Administration Officer reports to the Administration Supervisor of the relevant host work group. As part of the administration team for Specialist Clinics, the Administration Officer will perform a range of administrative, reception and clerical tasks to support and assist with day-to-day function of the clinics and health service. The role is responsible for ensuring that the service provides best customer outcomes and meets both internal and external reporting requirements. The administration officer ensures that an approachable, responsive and professional service is provided to patients, carers and health professionals. Responsibilities may include reception duties, patient enquiries, clinic preparation, electronic appointment scheduling, referral management, telephone support and data entry. 

Qualifications and Experience Required

Essential         

• Demonstrated computer proficiency including MS Word, MS Outlook, MS Excel (foundational)
• Demonstrated ability to plan workflow, prioritise and delegate in order to meet deadlines
• Demonstrated ability to work in a team environment

Desirable        

• Previous administration experience in a health setting  
• Understanding and experience supporting MBS clinics and billing processes in a similar setting Knowledge of Cerner Programs
• Understanding of medical terminology 

Staff Benefits

• Salary packaging & novated leasing through Maxxia
• Flexible health insurance coverage through HCF Health Insurance
• Onsite car & bike parking opportunities, deducted pre-tax!!
• Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness
• Childcare services at The Alfred managed by KU Children’s Services

If applicable, please specify specific requirements that you require in your cover letter or CV.

For enquiries regarding this position, please contact Georgie Baker, Outpatient Operations and Administrative Coordinator - [email protected]

Applications close 11pm AEDT, Friday 21st November 2025.

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au