Administration Officer

Bayside Health

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Permanent Part Time (32 hr / fn)
• Managers and Administrative Workers Grade 1
• Located at The Alfred
• Great Staff benefits

The Department

We assess and treat adult patients with cardiovascular (heart) diseases, including the most advanced forms of coronary, valvular, heart muscle and heart rhythm disorders. Through a wide range of outpatient clinics, investigation suites and a large inpatient service, we care for patients from our local community and across Australia. We have an extensive research and education program, for which we are known internationally.

The Role

The Administration/Billing Officer is a key member of the Cardiology Department, reporting to the Business Manager. This role is responsible for the end-to-end management of private billing processes, including Medicare Benefits Schedule (MBS) compliance, accurate claim submission, and the timely resolution of rejected or outstanding claims. The position plays a critical role in ensuring billing accuracy, optimising revenue capture, and maintaining high-quality service for both internal teams and external stakeholders.

Key Duties and Responsibilities

• Manage end-to-end private patient billing across wards, Cath Lab, and diagnostic services, ensuring accuracy and compliance with organisational policies.
• Oversee medical coding, claims processing, and rejection management, including investigation, resubmission, and appeals.
• Maintain detailed records and proactively identify trends to reduce billing errors, particularly for MBS claims.
• Collaborate with clinical teams, finance, and external providers to ensure accurate billing information and resolve billing queries and discrepancies
• Perform regular reviews and updates of patient financial classifications, billing records, and system data (e.g., PowerChart, Filemaker).
• Support financial operations such as raising purchase orders, receipting and managing billing for procedures such as  inpatient echoes  and cathlab activity
• Perform data extraction, validation, and transformation for Cath Lab and clinic consult activity to support operational and financial reporting requirements.
• Maintain and update Cath Lab activity datasets (e.g. FileMaker) to ensure completeness and data integrity.
• Contribute to reporting and process improvement initiatives, including dashboards and error tracking, while providing flexible administrative support across the program.
• Foster a collaborative team environment through effective communication and a positive, supportive approach.
  Demonstrate adaptability and a willingness to learn new systems, processes, and responsibilities to meet evolving service needs

About you

Essential

• Understanding and experience supporting MBS clinics in a similar setting
• Strong computer/IT literacy Intermidiate Excel
• Experience in Billing and administrative functions and processes

Desirable

• Experience in healthcare setting and MBS Billing or other health care services
• Understanding of medical terminology and experience of Medicare billing processes

Staff Benefits

A new carpark waiting list has been implemented at The Alfred.

• Salary packaging & novated leasing through Maxxia
• Onsite car (subject to availability) and bike parking opportunities, deducted pre-tax!!
• Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness
• Childcare services at The Alfred managed by KU Children’s Services
• Close to public transport and cafes

If this opportunity sounds like it is for you, click the APPLY button, include your resume and cover letter. 

For any enquiries, please contact, Maricor Parrocho, Business Manager, on 9076 3433 or [email protected].

Advertising closes: 11pm, Saturday 9th May 2026.

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.