Consumer Engagement, Equity and Inclusion Officer

Bayside Health

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Ongoing
• Part Time at 64 hrs per f/n (4 days per week)
• HS4
• Based at the Alfred

Department

Patient Experience and Consumer Engagement (PECE) was formed in late 2013, to align the existing portfolios of:

• Aboriginal Health
• Consumer and Community Participation
• Diversity, including cultural and linguistic diversity (CALD), lesbian, gay, bisexual, transgender, intersex and
• queer (LGBTIQ), disability and all other minority groups with potential unmet needs
• Patient experience measurement and improvement
• Patient Feedback and Liaison
• Volunteer Program (The Alfred and Caulfield Hospital)

PECE strategically supports Bayside Health Alfred Care Group to implement, monitor and evaluate the Patients Come First (PCF) Strategy. The PCF Strategy is our ‘road map’ for agreed priorities of care and service to support the best possible experience of care for all patients, irrespective of their individual preferences, values and expressed needs.

Position Summary

The Consumer Engagement Equity and Inclusion officer supports the implementation and evaluation of the PCF Strategy as led by the Director PECE and assists to realise the agreed objectives of the PCF Plan to deliver on providing high quality, equitable patient-centred care.

In partnership with the Innovation and Improvement Coordinator, Team Leader (IICTL), the role is responsible for the system that supports consumer and community participation across Alfred Care Group so that it is systematic, inclusive and integrates an intersectional approach. Key responsibilities are detailed below.

Success in this role will be achieved by assisting with coordination of strategies to support the eight domains of patient centre care as outlined in the 2021-2026 PCF strategy.

• Coordinate, maintain and evaluate Alfred Care Group governance and improvement systems to support partnering with consumers 
• Develop, review monitor and evaluate organisational policies and guidelines that support consumer participation and engagement
• Support to ongoing compliance with relevant accreditation standards and reporting requirements
• Executive Officer support of consumer led committees and other advisory and working groups as directed

Qualifications and Experience Required

• A Bachelor or Postgraduate degree in a relevant field is preferred and/or extensive experience in consumer/community participation/ engagement and/or education and training.
• Experience and qualifications within the healthcare sector
• IAP2 Engagement Certificate (available through the Engagement Institute Australia) or equivalent formal training in community and consumer engagement practice

Staff Benefits

• Salary packaging & novated leasing through Maxxia
• Onsite car & bike parking opportunities, deducted pre-tax!! *subject to availability
• Access for you and your family to an extensive network of health and fitness facilities through Fitness Passport membership
• Enjoy excellent onsite fitness facilities at The Alfred via ProSport (pre-tax memberships)
• Childcare services at The Alfred managed by KU Children’s Services

For enquiries, please contact Divina Naig at [email protected]

Applications close at 11pm, Sunday, 24 May 2026

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.