Operations

Bayside Health

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

Carer Services is funded by State and Commonwealth Governments to deliver multiple programs including phone support, in person support services, peer support, information and social activities to carers (including young carers) of people who are aged, living with dementia, have a disability or chronic illness, and/or mental illness.

Carer Services provides service across 10 local government areas and is based at Caulfield Hospital. For more information, visit www.alfredhealthcarers.org.au.

The Role

The Operations Lead provides leadership to strengthen the effectiveness, quality and performance of Carer Services. This role plays a key part in:

• Driving service improvement and innovation
• Supporting robust governance, data and reporting systems
• Ensuring compliance with accreditation and funding requirements
• Enabling effective workflows, resource management and information systems
• Supporting seamless access for carers, care recipients and service providers

Working closely with the leadership team, you will help build a high‑performing, collaborative culture while contributing to strategic and operational priorities.

This role blends clinical insight with operational leadership, making it ideal for someone ready to step into a broader service‑wide leadership position.

As the Operations Lead, you’ll drive service improvement, innovation and operational excellence across Carer Services. You will:

• Strengthen quality, safety, governance and reporting
• Lead and support key improvement projects
• Oversee data, accreditation requirements and performance monitoring
• Support staff, workforce development and induction processes
• Contribute to financial management, resource planning and service optimisation
• Drive operational systems, processes and service consistency
• Work closely with the leadership team to support a positive, high‑performing culture

Qualifications required

• Tertiary qualifications in Health, Behavioural Science, Social Sciences or Welfare
• Be eligible for AHPRA membership or agreeable to provide an annual Statutory Declaration 

Staff Benefits

• Salary packaging & novated leasing through Maxxia
• Onsite car & bike parking opportunities, deducted pre-tax!! *subject to availability
• Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness
• Childcare services at The Alfred managed by KU Children’s Services

If applicable, please specify specific requirements that you require in your cover letter or CV.

For enquiries regarding this position, please contact Vanessa Robertson, Acting Manager  on (03) 9076 4049 .

Applications close 11pm AEDT, Sunday 1st March 2026.

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.