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Client Services Officer

LocationMelbourne Sexual Health Centre
Work TypePart time
Positions1 Position
Job no: 68289
Category: Administration, Administration & Office Support

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.


  • Permanent opportunity
  • Part Time at 48 hrs per f/n
  • Grade 1 Administrator (HS1)
  • Melbourne Sexual Health Centre, prime Carlton location
  • Great staff benefits!



Melbourne Sexual Health Centre (MSHC), a specialised unit for the diagnosis and treatment of sexually transmissible infections, (STIs), is located in Carlton. It part of Alfred Specialty Medicine at Alfred Health. MSHC has an established reputation for clinical excellence and innovation through its research. MSHC provides screening, testing, counselling, information, referral, health education and clinical management of STIs including HIV/AIDS and hepatitis C. It is reputed as a leader in sexual health with ongoing active focus on postgraduate training and education, clinical consultancy and research. The staff of approximately 100 includes administrative and ICT support, Counsellors, Doctors, Nurses, Researchers and post graduate students.

Position Summary

A Client Service Officer at Melbourne Sexual Health Centre provides a full range of administrative services to support the clinical team and the clients attending for care. The Client Services role encompasses reception, appointments, switchboard, COVID Entry Point Screening, data entry, medical records management, client communication, billing and providing administrative support to clinical and research staff within the Centre. The Administration Team hours of work are Monday – Friday 8.30 a.m. to 5.30 p.m

Experience Required

  • Demonstrated successful face to face client/ patient/ customer service experience
  • Prior successful experience in providing reception and administrative support functions in a health care setting
  • Demonstrated data entry accuracy
  • Proven computer literacy and experience in the effective use of computer technology
  • Eligibility to qualify for a Medicare PRODA account

Staff Benefits

  • Generous salary packaging and novated leasing are available through Maxxia
  • Modern library facility access at The Alfred, exclusive to Alfred Health staff
  • Access to health and wellbeing incentives
  • Discounted health insurance


For enquiries regarding this position, please contact Max Rex at [email protected]

Applications close at 11 pm Wednesday, 10th April 2024

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Minister's Covid-19 Mandatory Vaccination Order, all Alfred Health employees are required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption. Furthermore, in accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.