Switchboard Operator

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

• Fixed Term - Part Time
• 12 month Maternity Leave cover 56hrs/fortnight – (various shifts)
• Classification code : HS1
• Alfred location
• Staff benefits 

THE DEPARTMENT 

The Alfred Health Outpatients Program is responsible for the delivery of a number of non-admitted services across the organisation as well as several services that support the delivery of clinical care, including Specialist Consulting Clinics, The Alfred Transit Lounge, GP Liaison Service, Health Information Service and the Referral In service.

THE ROLE 

The Alfred Hospital computer based switchboard is a busy 24 hour service that handles over 3,000 calls per day. It also provides an after hour service to Caulfield Hospital.

The successful applicant will be responsible for handling telephone calls from external and internal customers, whilst ensuring that all calls are answered in a timely fashion.

The successful applicant must demonstrate excellent, clear and effective communication skills. The ability to prioritise tasks, assist with shift coverages where required, promote and maintain good customer relations, professional behaviour and team spirit is required.

 

SKILLS AND EXPERIENCE

• Higher School Certificate/Victorian Certificate of Education.
• Previous clerical and switchboard experience, preferably in a Hospital environment.
• Highly developed organisational, communication and interpersonal skills.

BENEFITS

• Access to Salary Packaging and Novated Leasing
• Wellbeing initiatives in addition to discounted health insurance
• On-site child care centre
• Discounted on-site car parking
• On-site gymnasium

 

If this opportunity sounds like it is for you, click the APPLY button, including your resume and cover letter. 

For a confidential discussion please contact Kristina Janus (Switchboard Team Leader) on 9076 2439

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

All Alfred Health employees are required to be vaccinated against COVID-19. This is in accordance with the Vaccination of Health Care Workers (COVID-19) Directions - Health Services. All Alfred Health employees are required to be vaccinated against influenza. This is in accordance with the Mandatory Vaccination of Health Care Workers (Influenza Vaccine) Directions - Health Services Establishments for influenza.

Website: www.alfredhealth.org.au