IT Business Analyst - Alfred Healthicon-resource-website icon-resource-website
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IT Business Analyst

  • LocationAlfred Health
  • Work TypeFull time
  • Positions1 Position
  • Applications Close AtClosed 5 days ago
    Never published
  • Job no: 58412
  • Category: Technical and Support, Information & Communication Technology

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

  • Permanent
  • Full-time – 76 hours per fortnight
  • Classification code – HS4
  • Alfred location
  • Staff benefits


Digital Health is responsible for enabling clinical staff to deliver timely, quality care to our patients and carers through innovative use of information technologies, and through strategic management of information and data across the organisation.


The Business Analyst – PMO will work with stakeholders from across Alfred Health and related third parties to define and document technical workflows and infrastructure / software requirements. They will possess strong interpersonal and communication skills in managing multiple stakeholders across all health-related disciplines. The position will be supporting implementation of various organisational initiatives including IT infrastructure and applications related projects. 


  • Define current and future states. 
  • Develop business cases with the support of the project manager. 
  • Document business processes, user stories and use cases, and define business, stakeholder, solution (functional and non-functional) and transition requirements / designs for current and new systems throughout project lifecycle. 
  • Liaise with programs across Alfred Health to co-ordinate efforts to create the capacity to support training and optimisation activities. 
  • Re-visit requirements and provide enhancements for continuous improvement. 
  • Report project status and outcomes following Digital Health standards and processes. 
  • Contribute and assist in the development of projects following Digital Health standards and processes. 
  • Partnering with IT teams and project managers to align operational needs with the overall strategy. 
  • Engaging key stakeholder groups including external vendors and acting as the liaison between business and technology teams. 
  • Support the project manager in various aspects of the project. 


  • The ability to quickly build and maintain positive relationships with team members and stakeholders. 
  • Understanding of hospital operational management. 
  • The ability to motivate and focus a team and to foster collaboration among team members and stakeholders. 
  • Excellent time management, organisational, planning skills. 
  • High attention to detail. 
  • Demonstrated high level communication, negotiation and problem solving skills. 
  • Energetic, enthusiastic and committed to excellence. 


Education & Experience 

  • 4+ years in business analysis, ideally combined with experience in delivering healthcare IT projects from end-to-end. 
  • Qualifications in Health, ICT, Enterprise Architecture or Project Management field is desirable. 
  • Strong interpersonal skills in managing multiple stakeholders and teams (including external parties) across concurrent streams of development work. 
  • General aptitude for problem solving and using technology and tools to translate requirements into solutions, and improve processes. 
  • Strong communication skills both oral and written. 
  • Experience working in a hospital environment is a plus. 
  • Business Analysis certifications are highly regarded (ECBA, CCBA, CBAP etc). 


  • Maintain an understanding of individual responsibility for patient safety, quality & risk and contribute to organisational quality and safety initiatives. 
  • Follow organisational safety, quality & risk policies and guidelines. 
  • Maintain a safe working environment for yourself, your colleagues and members of the public. 
  • Escalate concerns regarding safety, quality & risk to appropriate staff member, if unable to rectify yourself. 
  • Promote and participate in the evaluation and continuous improvement processes. 
  • Comply with principles of Patient Centred Care. 
  • Comply with Alfred Health mandatory continuing professional development requirements. 
  • Comply with requirement of National Safety & Quality Health Service Standards and other relevant regulatory requirements. 


  • Ensure compliance with relevant Alfred Health clinical and administrative policies and guidelines. 
  • Comply with relevant privacy legislation. 
  • Protect confidential information from unauthorised disclosure and not use, disclose or copy confidential information except for the purpose of and to the extent necessary to perform your employment duties at Alfred Health. 
  • Comply with Alfred Health medication management and medication safety policies and guidelines. 
  • In this position you must comply with the actions set out in the relevant section(s) of the OHS Roles and Responsibilities Guideline. 
  • Research activities will be undertaken commensurate with the role. 

Applications close Friday, 12th August 2022, 11pm AEST

If you are interested in this position or would like any further details, please contact Roberto de Lima on (0)484237199.

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

All Alfred Health employees are required to be vaccinated against COVID-19 and Influenza with a TGA approved vaccine and must provide evidence of their vaccination status. This is in accordance with the Victorian Minister of Health’s Mandatory Vaccination Orders for COVID-19 and legislated requirement for influenza vaccination.    


  • Closed 5 days ago - 12 Aug 2022