Improvement Coordinator - Alfred Healthicon-resource-website icon-resource-website

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Improvement Coordinator

  • LocationAlfred Health
  • Work TypeFull time
  • Positions1 Position
  • Applications Close AtCloses in 6 days
    Published on 22 Jun 2022
  • Job no: 57221
  • Category: Administration, Administration & Office Support

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

Improvement Coordinator

  • Permanent Position 
  • Full-Time - 80 Hours + ADO
  • Classification code - HS5 
  • Alfred Location
  • Staff benefits

The Department

The Patient Experience Consumer Engagement (PECE) Department supports the organisational implementation, monitoring and evaluation of the Patients Come First Strategy - our roadmap for providing high-quality, equitable, patient-centred care.

The PECE includes the following portfolios:

  • Aboriginal Health
  • Consumer and Community Engagement
  • Diversity, including cultural and linguistic diversity (CALD), lesbian, gay, bisexual, transgender, intersex, and queer (LGBTIQ), disability, and all other minority groups with potential unmet needs.
  • Volunteer Program (The Alfred and Caulfield Hospital)


An exciting opportunity has arisen to join the dynamic and innovative Alfred Health PECE team. The Improvement Coordinator has a strategic role in delivering improved patient experience and consumer engagement using recognised continuous improvement practices

The role will suit a highly organised person with excellent interpersonal and analytical skills to lead improvement initiatives as the result of recognised trends in patient/family reported experiences and/or opportunities identified by consumer representatives and advisory committees. A key function of the role is to consult, develop, co-design, lead and execute activities to improve patient experience outcomes.

Skills/Qualifications Required 

  • A degree in a relevant healthcare profession, management, or change management field
  • Experience leading and managing improvement and transformational change projects and overseeing multiple programs of work
  • Ablility to employ consumer and patient engagement strategies within projects
  • Excellent interpersonal, written and oral communication skills, and the ability to work in a collaborative and consultative manner
  • Ability to work effectively with a wide range of diverse stakeholders, including a variety of staff  patients, carers, and families, and other community stakeholders

Staff Benefits

  • Salary Packaging and Novated Leasing
  • Discounted Health Insurance 
  • Easy public transport access
  • Staff Car Parking (subject to availability) 

Enquiries: Katrina Lewis, Director Patient Experience Consumer Engagement

Ben Elsey, Deputy Director Consumer Engagement

Applications close 5 July 2022

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

All Alfred Health employees are required to be vaccinated against COVID-19 and Influenza with a TGA approved vaccine and must provide evidence of their vaccination status. This is in accordance with the Victorian Minister of Health’s Mandatory Vaccination Orders for COVID-19 and legislated requirement for influenza vaccination.    


  • Closes in 6 days - 05 Jul 2022
  • Published on 22 Jun 2022, 3:40 AM