Administration Officer - Outpatients - Heart Centre

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory, to inpatient and home and community-based services.

• Full time 80hrs per Fortnight with ADO
• Permanent ongoing
• Classification code : HS1
• Alfred location
• Staff benefits

DEPARTMENT

Alfred Health Outpatients Program is responsible for the overall delivery of a number of non-admitted or ambulatory services across the organisation, including Specialist Consulting Clinics, The Alfred Transit Lounge, GP Liaison and Specialist Clinic referrals and enquiries. The largest component of these is the Specialist Consulting Clinics which provide scheduled medical, nursing and allied health services to non-admitted patients at all three campuses. Approximately 1000 patients are treated daily across Alfred Health Specialist Consulting Clinics within surgical, medical and other specialties.
POSITION

This position reports to the Administration Supervisor of the relevant work group. As part of the administration team for the Outpatient Program the administration officer will effectively and efficiently perform a range of administrative, reception and clerical tasks to support and assist the day to day function of the clinics and health service. The role is responsible for ensuring that the service provides best customer outcomes and meets both internal and external, including government, reporting requirements. The administration officer ensures that an approachable, responsive and professional service is provided to patients, carers and health professionals. Responsibilities may include reception, patient enquiries, clinic preparation, electronic appointment scheduling, referral management, telephone support and data entry.

QUALIFICATIONS/EXPERIENCE

Essential

• Demonstrated computer proficiency including MS Word, MS Outlook, MS Excel (foundational)

Desirable

• Previous administration experience in a health setting
• Understanding and experience supporting MBS clinics in a similar setting
• Understanding of confidentiality and privacy legislation
• Knowledge of Cerner Programs
• Typing accuracy and speed of at least 40wpm
• Understanding of medical terminology
• Understanding and experience of Medicare billing processes
• Demonstrated ability to plan work flow, prioritise and delegate in order to meet deadlines

BENEFITS

• Salary packaging
• Novated leasing
• Discounted car parking

If you have any queries regarding the role, please contact Tamara Greenberg, Administration Supervisor, 9076 8876

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

In compliance with the Victorian Chief Health Officer's Mandatory Vaccination Directions, all Alfred health employees must be vaccinated against COVID-19 with TGA approved vaccine and must have evidence of their vaccination status. 

Website: www.alfredhealth.org.au