Clinical Information Systems Business Analyst

Bayside Health

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Fixed Term - Full-time Classification Code: HS6
• Alfred location 
• Staff benefits

The Department

The Digital Health Division is responsible for enabling clinical staff to deliver timely, quality care to our patients and carers through innovative use of information technologies, and through strategic management of information and data across the organisation.

The Digital Health division encompasses all aspects of:

• Information technology procurement, delivery, security and support.
• Electronic Medical Record and a suite of Clinical Applications, Technologies and Products
• Digital Technology
• Data Governance and research
• Cybersecurity
• Transformation 

The Role

This role sits within the newly established Projects Directorate and reports to the Clinical Information Systems (CIS) Project Team Lead. The Digital Health Business Analyst will work with stakeholders from across Alfred Care Group (& Bayside Health), and related third parties to define and document workflows and software requirements in support of clinical information system and other digital health projects. The incumbent will be experienced in the operational functions of hospitals, ideally have experience in project methodology and change management within health. Strong interpersonal and communication skills and experience in managing multiple stakeholders across all health-related disciplines is essential. 

Key Responsibilities

• Act as a liaison between clinical or technical end-users, Digital Health staff, and external consultants and suppliers in the analysis, design, and configuration, testing and maintenance of new and interfaced clinical systems to ensure optimal operational performance.

• Participate in the development of application test plans and participate in user acceptance testing of new system functionality and clinical workflows.

• Liaise with Alfred Care Group’s Learning and Development Team and external consultants and suppliers to develop end-user training curriculum and conduct end-user training as required. • Create functional requirements and document process maps to define current and future state workflows.

• Coordinate requirements walk-through and sign-offs, verifying with user representatives / stakeholders that documented workflows and process models accurately portray specific clinical business needs. • Identify configuration changes and / or development requirements to supplement standard Cerner software deliverables.

• Conduct effective Problem Management and analysis skills to identify root-cause to end-user problems and in conjunction with Digital Health and vendor staff, develop solutions that prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimise the impact of incidents that cannot be prevented.

• Participate in Cerner and other program specific training as necessary.

• Provide ongoing post-conversion solution and design support for Digital Health

• Develop a basic knowledge of reporting, system operations, and interface usage. 

Skills:

 Strong project management skills, with experience delivering large-scale digital health or clinical information system projects.

• Excellent communication, negotiation, and stakeholder engagement abilities.

• High level of organisational, analytical, and problem-solving skills.

• Commitment to Alfred Care Group’s values of Integrity, Accountability, Collaboration, and Knowledge.

• Ability to foster teamwork, drive innovation, and lead change. 

Benefits :

• Salary Packaging and novated leasing through Maxxia
• Onsite Car Parking (subject to availability)
• Access for you and your family to an extensive network of health and fitness facilities through Fitness Passport membership

• Childcare services at The Alfred managed by KU Children’s Services
• Enjoy excellent onsite fitness facilities at The Alfred via ProSport (pre-tax memberships)

All enquiries to Tamzin Dimmock email [email protected]

Application closes 11.00pm AEST Thursday 21 May, 2026

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.