Patient Reported Measures Officer

Bayside Health

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

An exciting opportunity exists to join a dynamic team and play an important role in strengthening how patient voice is captured and used at Bayside Health Alfred Care Group. If you have a passion for patient reported measures, data informed improvement and enabling systems that support better experiences and outcomes, this is a great opportunity to contribute to meaningful system-wide change.

• Full Time
• HS4
• Based at the Alfred

Patient Experience and Consumer Engagement (PECE) was formed in late 2013, to align the existing portfolios of:

• Aboriginal Health
• Consumer and community participation
• Diversity, including cultural and linguistic diversity (CALD), lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ), disability and all other minority groups with potential unmet needs
• Patient experience measurement and improvement
• Patient Feedback and Liaison
• Volunteer Program (The Alfred and Caulfield Hospital)

PECE strategically supports Bayside Health Alfred Care Group to implement, monitor and evaluate the Patients Come First (PCF) Strategy. The PCF Strategy is our ‘road map’ for agreed priorities of care and service to support the best possible experience of care for all patients, irrespective of their individual preferences, values and expressed needs.

Position Summary

This position supports implementation and evaluation of the PCF Strategy as directed by the Director PECE and per the agreed objectives of the PCF Plan.

This will be achieved by assisting with coordination of strategies as directed to support the eight domains of the 2021-2026 PCF strategy and plan

• Coordinate, maintain and evaluate Bayside Health Alfred Care Group patient reported measures programs, including Patient Reported Experience Measures and Patient Reported Outcome Measures.
• Review, monitor and evaluate organisational policies and guidelines that support patient reported measures, including the Alfred Care Group PROMs Framework.
• Provide support to ensure ongoing compliance with relevant internal and external accreditation standards and reporting requirements
• Executive Officer support of relevant consumer advisory and reference groups as directed

Qualifications/Experience Required

Essential          

• Completed a Bachelor or postgraduate qualification in a relevant field (e.g. health services, public health, data analytics or similar), or equivalent experience.
• Demonstrated experience in data analysis and reporting, including synthesising multiple data sources into clear insights.
• Experience developing reports, dashboards or scorecards for executive or governance audiences.
• Experience working with healthcare data, including patient experience and/or complaints data.
• Experience in health service performance, quality improvement or accreditation reporting.

Staff Benefits

• Salary packaging & novated leasing through Maxxia
• Onsite car & bike parking opportunities, deducted pre-tax!! *subject to availability
• Access for you and your family to an extensive network of health and fitness facilities through Fitness Passport membership
• Enjoy excellent onsite fitness facilities at The Alfred via ProSport (pre-tax memberships)
• Childcare services at The Alfred managed by KU Children’s Services

For enquiries, please contact Divina Naig at [email protected]

Applications close at 11pm, Wednesday, 24 June 2026

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.