Administration Support

Bayside Health

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Permanent position
• Part time (48 hours per fortnight)
• Managers and Administrative Workers Grade 1 Level 1 (HS1)
• Located at Caulfield Hospital
• Great staff benefits! Salary packaging, novated leasing, staff parking and accessible to PT
• Friendly, supportive team culture

The Team

The Operations Team works collaboratively to support the day-to-day delivery of services across Alfred Health Carer Services. The team is made up of Administration Support staff, Administration Officers, an Information Systems Officer, and an Operations Team Leader who work closely together to ensure service operations run smoothly and responsively.

The team provides administrative support to clients, staff, and managers, acting as a central point of contact for enquiries and service coordination. A significant component of the team’s work involves managing a high volume of inbound telephone calls, alongside maintaining accurate operational systems and supporting effective service delivery. The Operations Team plays a critical role in enabling high-quality services through teamwork, adaptability, and shared accountability.

The Department

Alfred Health Carer Services (Carer Services) reports to the Senior Manager Community Health Programs, which is part of the Home, Acute and Community program. Carer Services supports carers, the person being supported and care relationships in a client-centred, timely and responsive manner. Carer Services is funded by State and Commonwealth Governments to deliver multiple programs including phone support, in person support services, peer support, information and social activities to carers (including young carers) of people who are aged, living with dementia, have a disability or chronic illness, and/or mental illness.

The Role

Administration Support roles are integral to the effective operation of Alfred Health Carer Services. These roles provide essential administrative support to service delivery teams and operate across a broad range of functions within a fast-paced environment.

Administration Support staff manage a diverse workload that includes responding to inbound telephone calls, coordinating service bookings and confirmations, supporting accounts and invoicing processes, maintaining operational systems, and providing administrative support to staff and management.

This role is well suited to someone who thrives in a busy environment, enjoys working across multiple systems, and is comfortable balancing competing priorities while maintaining attention to detail. The role also involves regular contact with clients who may be experiencing challenging circumstances, requiring professionalism, empathy, and clear communication. Joining the team offers the opportunity to be part of a supportive and collaborative workplace that values reliability, adaptability, and teamwork.

Qualifications and Experience Required

• Demonstrated skills and experience in office administration
• Proven ability to provide excellent customer service
• Strong computer literacy including Microsoft Office applications (Word, Excel, PowerPoint, Publisher, Outlook), databases and online environments
• Ability to initiate, develop and maintain effective administrative and office systems and procedures
• Demonstrated capacity to quickley learn, adapt to and confidently work across multiple systems, processes, databases and software in a changing enviroment

Staff Benefits

• Salary packaging & novated leasing through Maxxia
• Onsite car & bike parking opportunities, deducted pre-tax!! *subject to availability
• Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness
• Childcare services at The Alfred managed by KU Children’s Services

If applicable, please specify specific requirements that you require in your cover letter or CV.

For enquiries regarding this role, please contact Vanessa Robertson (Acting Manager) on (03) 9076 4049 or Al Gauthier (Information System Officer) on 0438 034 218.

Applications close 11pm AEDT, Sunday 1st March 2026.

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.