Social Work Case Manager HARP Complex Care - Alfred Healthicon-resource-website icon-resource-website

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Social Work Case Manager HARP Complex Care

  • LocationAlfred Health
  • Work TypePart time
  • Positions1 Position
  • Applications Close AtCloses in 4 days
    Published on 22 Jul 2021
  • Job no: 37261
  • Category: Allied Health and Medical Science, Social Work
  • Permanent – ongoing
  • Part-Time –72 hours per fortnight, Tuesday-Friday
  • Classification code – Social Work Grade 2 year 1-4
  • Alfred location - Commercial Road, Melbourne
  • Staff benefits


Hospital Admissions Risk Program Complex Care (HARP CC) is a HIP program and in Alfred Health sits within Alfred Home - Acute and Community (HAC). The role of HARP as described by the Department of Health and Human Services (DHHS) is to “provide hospital substitution and diversion by supporting people in the community, in ambulatory settings, and in people’s homes.”  Alfred Health’s HARP Complex Care Service is comprised of a multidisciplinary workforce working in an interdisciplinary model of care.

This position is open to an experienced social worker that has a strong interest in chronic and complex holistic health care. This role works within a geographic team with supervision and support from the HIP Complex Care Coordinators, working alongside the nurse case managers, HARP nurses, and allied health clinicians. With Clinical supervision provided by the senior Social worker

The Role

The HARP CC Case Manager is responsible for providing short-term case management and care co-ordination to clients who have complex psychosocial issues and chronic health conditions that place them at risk of potentially avoidable hospital presentations. Case Managers work in a multidisciplinary team utilizing an interdisciplinary approach to care. On a day to day basis, the role is overseen by the relevant site based HIP Complex Care Clinicians (HIP CCC). Direct Care, including comprehensive social work assessment and clinical intervention, is delivered within the context of an individual care team for each client. Clinical interventions that require medical management are overseen by the relevant site based team and HARP registrar. The Case Manager holds a caseload of clients and works directly with the client to develop client-centered SMART goals. In collaboration with the multidisciplinary team, the CM develops a holistic approach to achieving these goals set out in the client’s care plan. Clinical interventions and case management strategies are individualised and flexible to ensure effective and efficient service delivery.

Skills and Experience

  • Approved degree in Social Work
  • Four years of experience post-qualification
  • Advanced Social Work skills and experience as evidenced by a demonstrated commitment to professional development
  • Experience caring for complex clients in the community or complex discharge planning from an inpatient setting
  • Sound understanding of ACAS, home care packages, My Age Care, NDIS, and other essential primary care stakeholders
  • Knowledge on how to improve patient safety and quality of life through the promotion of health independence.
  • Be able to recognize deterioration and or risk in the community and escalate appropriately
  • A strong interest in caring for people who experience significant challenges in both chronic disease, vulnerability, and psychosocial complexities
  • Drivers licence
  • Working with children's check


  • Post-graduate qualification
  • Community experience


  • Onsite Gym
  • Child Care
  • Discounted health insurance
  • Salary packaging. 

All queries to Joennah Holwell HARP Operations Lead on 0419 770 002

  • Closes in 4 days - 06 Aug 2021
  • Published on 22 Jul 2021, 2:00 PM