Administration Officer, Telehealth & Patient Portal Support Team - Alfred Healthicon-resource-website icon-resource-website

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Administration Officer, Telehealth & Patient Portal Support Team

  • LocationAlfred Health
  • Work TypeFull Time - Fixed Term
  • Positions1 Position
  • Applications Close AtClosed 7 days ago
    Never published
  • Job no: 37162
  • Category: Administration, Administration & Office Support

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory, to inpatient and home and community based services.

  • Fixed term – until June 2022
  • Full-time – 80 hours per fortnight, plus ADO
  • Classification code –Administration Officer Grade 1, HS1
  • Alfred location and Work from Home
  • Staff benefits


Alfred Health Outpatients Program is responsible for the overall delivery of a number of non-admitted or ambulatory services across the organisation, including Specialist Consulting Clinics, The Alfred Transit Lounge, GP Liaison and Specialist Clinic referrals and enquiries. The largest component of these is the Specialist Consulting Clinics which provide scheduled medical, nursing and allied health services to non-admitted patients at all three campuses. Approximately 1000 patients are treated daily across Alfred Health Specialist Consulting Clinics within surgical, medical and other specialties.

These services include pre and post hospital admission and management of medical conditions, including chronic disease and complex health problems. These services are provided in-conjunction with diagnostic services such as pathology and imaging.


If you like helping people this is the role for you.

As part of the Telehealth and Patient Portal team the administration officer will effectively and efficiently perform a range of administrative, and call centre tasks to support and assist the day to day function of the Telehealth and Patient Portal team. The administration officer will provide an approachable, responsive and professional service to patients, carers and health professionals.
Responsibilities may include, enrolling patients to the patient portal, troubleshooting basic patient portal and telehealth enquiries over the phone, monitoring and responding to emails and secure messaging services, operating call centre systems and processes and data entry.

The role will encompass working both initially on site and then increasing from a Work from Home situation. On-going training will be provided.


  • High performer
  • Demonstrated high level of customer service
  • Highly proficient computer literacy
  • Demonstrated high level time management
  • High level interpersonal skills
  • Motivated and enthusiastic with a positive attitude toward work and colleagues


  • Salary packaging
  • Novated leasing
  • Onsite gym
  • Easy public transport access and discounted staff car parking

If you are interested in this position or would like any further details, please contact Callum McKenzie on (03) 907 64649 or Luke Grogan on (03) 907 60941.

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.


  • Closed 7 days ago - 18 Oct 2021