Patient Liaison Officer - Alfred Healthicon-resource-website icon-resource-website

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Patient Liaison Officer

  • LocationAlfred Health
  • Work TypePart time
  • Positions1 Position
  • Applications Close AtClosed 6 days ago
    Never published
  • Job no: 37106
  • Category: Administration, Administration & Office Support

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory, to inpatient and home and community based services.

  • Patient Liaison Officer
  • Part-Time, 60.8 hours per fortnight
  • Permanent – Ongoing
  • Classification code – HS5
  • Alfred location
  • Staff benefits


The Patient Experience and Consumer Engagement Program(PECEP)  supports the organisational implementation, monitoring and evaluation of the Patients Come Frist Strategy.

The PECEP includes the following portfolios:

  • Aboriginal Health
  • Consumer and Community Participation
  • Diversity, including cultural and linguistic diversity (CALD), lesbian, gay, bisexual, transgender, intersex, and queer (LGBTIQ), disability and all other minority groups with potential unmet needs.
  • Volunteer Program (The Alfred and Caulfield Hospital)


An exciting opportunity has arisen to join the dynamic and innovative Alfred Health PECE team. The PLO role supports our commitment to improving patient experience through effective and timely response to patient/consumer feedback.

We are looking for a highly organised person who possesses strong written and verbal communication skills to support the implementation of best practice patient feedback and complaints resolution processes.

This role will work in partnership with relevant departments and teams to identify opportunities for improvement from patient feedback.


  • Excellent interpersonal, written, and oral communication skills, including the ability to work in a consultative manner.
  • The ability to produce a quality written response to a consumer when needed.
  • Ability to work effectively with a wide range of stakeholders, including a variety of staff, patients, carers and families and other stakeholders.
  • Display a high level of empathy.
  • Be able work autonomously.


  • Salary packaging
  • Novated leasing
  • Easy public transport access

Enquiries: Katrina Lewis, Lead for Patient Experience & Consumer Participation on 03) 9076 2409  

To apply: Please click on the APPLY FOR THIS JOB button

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.


  • Closed 6 days ago - 27 Jul 2021